Adult & Paediatric Administrator/Crisis Worker

3 weeks ago


Wednesbury, Sandwell, United Kingdom Mountain Healthcare Full time
About the Role

We are seeking a compassionate and dedicated individual to join our team as an Administrator/Crisis Worker at our Willow Tree SARC in Darlaston, Wednesbury. This is a unique opportunity to work in a dynamic and innovative organisation that provides expert patient-centred services.

As an Administrator/Crisis Worker, you will play a critical role in providing victims of sexual assault with the dedicated support and care required. You will act as the advocate for patients who attend the Centre, empowering them to feel in control and supporting them during the forensic examination process.

The role involves providing telephone information and support, assisting in the administration and management process of adult or child patients and their families, and ensuring a patient-centered service. You will also be responsible for maintaining a high standard of DNA decontamination and assisting patients and liaising with other agencies regarding the management of historic cases.

This is a full-time vacancy of 32 hours per week, with shift hours from 9:00am to 5:00pm, Monday to Friday. There will also be opportunities to pick up additional shifts as an out-of-hours Crisis Worker on an on-call basis from 5:00pm to 9:00am.

Key Responsibilities
  • Provide telephone information and support to patients and their families.
  • Assist in the administration and management process of adult or child patients and their families.
  • Ensure a patient-centered service, providing advocacy support and empowering patients to feel in control.
  • Maintain a high standard of DNA decontamination between forensic cases.
  • Assist patients and liaise with other agencies regarding the management of historic cases.
Requirements
  • Experience of working with vulnerable adults and children.
  • Knowledge and understanding of safeguarding children and adults.
  • Knowledge and understanding of confidentiality.
  • Experience completing administrative duties, including data collection and manipulation.
  • Ability to drive and have access to a car 24/7.
About Mountain Healthcare

Mountain Healthcare is a specialist business that provides expert patient-centred services, including Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, and clinical telephone advice. We are committed to providing holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.

We are proud to offer unrivalled staff training and development opportunities, including our unique Forensic Practitioner Gateway and a wide range of accredited and Continuing Professional Development (CPD) courses. We also offer a range of benefits, including enhanced sickness pay, enhanced maternity pay, and a well-being programme.

Benefits
  • Enhanced sickness pay scheme.
  • Enhanced maternity pay after 1 year's service.
  • Well-being programme.
  • Advanced rota planning for better work-life balance.
  • 6 weeks annual leave.
  • Pension Scheme.
  • Bonus Scheme.
  • Life Assurance.
  • Employee Assistant Programme.
  • Long Service/Team of the Month Awards.
  • A range of accredited and CPD training courses and masterclasses.


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