Luxury Hotel Guest Experience Specialist
7 days ago
Delano Dubai, a luxury lifestyle and leisure hospitality company, is seeking a Guest Experience Specialist to join its team. As a key member of the hotel's staff, you will be responsible for creating unforgettable experiences for discerning guests.
Key Responsibilities:
- Personalized Service: Greet and welcome guests with genuine warmth, ensuring a seamless check-in and check-out process.
- Concierge Support: Provide expert recommendations for local attractions, dining, and activities, crafting personalized itineraries that enhance the guest experience.
- Feedback Management: Actively solicit feedback and address any concerns or issues promptly, ensuring that all guests leave with a positive impression of the hotel.
- Collaboration: Work closely with various departments, including housekeeping, dining, and events, to ensure that all requests are fulfilled efficiently and to the highest standards.
- Event Coordination: Assist in the planning and execution of special events and celebrations, ensuring that every detail aligns with the hotel's luxury brand.
Requirements:
- At least 2 years of experience in a similar role within a luxury hotel.
- Great personality and a passion for delivering exceptional guest experiences.
About Us:
Delano Dubai is a luxury hotel that offers an unparalleled level of service and amenities. As a member of our team, you will have the opportunity to shape the future of our hotel and contribute to its success.
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