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Administrative Support Specialist

2 months ago

Luton, Luton, United Kingdom Dr Mirza & Partners Full time
Job Summary

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Dr Mirza & Partners. As a key member of our administrative staff, you will provide comprehensive support to our clinical team, ensuring the smooth operation of our practice.

Key Responsibilities
  • Provide administrative support to the clinical team, including scanning hospital letters, processing referrals, and managing stock orders.
  • Process repeat prescriptions and acute scripts, ensuring timely and accurate completion.
  • Provide holiday cover for reception staff at both sites, as required.
  • Perform other administrative duties as allocated by the Practice Manager or GP's.
Administrative Support
  • Provide administrative support to members of the primary health care team, ensuring accurate and up-to-date practice records.
  • Process reports, patient letter requests, SARs, and other administrative tasks, utilizing IGPR and other relevant systems.
  • Manage billing and invoices, ensuring timely and accurate completion.
  • Process orders and payments, utilizing NHS IT systems and other relevant tools.
Confidentiality

In the course of seeking treatment, patients entrust us with sensitive information. As an Administrative Support Specialist, you will respect patient confidentiality and adhere to our practice's policies and procedures.

Health & Safety

You will assist in promoting and maintaining the health, safety, and security of yourself and others, adhering to our practice's Health & Safety Policy and procedures.

Equality and Diversity

You will support the equality, diversity, and rights of patients, carers, and colleagues, adhering to our practice's policies and procedures.

Personal/Professional Development

You will participate in any training program implemented by the practice, including an annual individual performance review and maintaining a record of your personal and professional development.

Quality

You will strive to maintain quality within the practice, alerting other team members to issues of quality and risk, and contributing to the effectiveness of the team.

Communication

You will recognize the importance of effective communication within the team and with patients and carers, utilizing tact and empathy when required.