Support Service Specialist
7 days ago
As a Support Service Specialist at WorkBuzz, you will play a critical role in delivering exceptional customer support to our growing client base. You will be responsible for responding to client queries, resolving issues efficiently, and maintaining high levels of client satisfaction.
The ideal candidate will have experience in customer-facing roles, excellent communication skills, and a strong attention to detail. They will also be tech-savvy with a good understanding of Excel and able to learn new systems quickly.
This is an exciting opportunity to join a fast-paced, dynamic company that values its employees and invests in their training and development. In return, you can expect a competitive salary, share options, and a range of other benefits, including private health insurance and hybrid working arrangements.
Key Responsibilities
- Respond to client inquiries and resolve issues promptly
- Develop and deploy surveys, map data, and optimize user experiences
- Complete administrative tasks on our platform, such as employee data uploads and contact updates
- Provide communications support to maximize survey participation
- Collaborate with the wider WorkBuzz team on various projects and initiatives
Why Join Us?
- Competitive salary: £24,000 + share options
- Hybrid working arrangement
- Private health insurance
- Range of other benefits
- Opportunities for professional growth and development
About Us
WorkBuzz is a well-funded SaaS company building the world's best employee listening platform for deskless workers. We're trusted by 400+ brands, including Five Guys, Virgin, and Premier Foods, and are committed to delivering exceptional customer experiences.
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