Resource Planning Lead
4 weeks ago
About the Role
We are seeking an exceptional Resource Planning Lead to join our team in Bristol. As a key member of our Operations team, you will be responsible for leading our resource planning function to ensure we have the necessary resources to deliver exceptional customer service.
Key Responsibilities
- Develop and maintain a workforce planning solution to optimize resource allocation and meet service-level targets.
- Produce accurate and fit-for-purpose schedules to ensure resource is deployed effectively.
- Create contingency models to anticipate and respond to fluctuations in demand.
- Foster collaboration across the Performance Management team and other functions to ensure alignment and effective resource planning.
- Work with the business to gain support and buy-in for staffing rotas and shrinkage measures.
- Continuously review forecasts and schedules to identify performance improvements and cost efficiencies.
- Coach and develop our Resource Planning Analysts to ensure they have the skills and knowledge to perform their roles effectively.
About You
We are looking for a proactive and analytical individual with a strong background in resource planning within a Contact Centre environment. You should have experience with WFM platforms, particularly NICE inContact or Calabrio, and be able to manage your own workload while challenging the status quo to improve performance.
What We Offer
At Dojo, we value collaboration, innovation, and customer obsession. We offer a dynamic and supportive work environment where you can grow and develop your skills. If you are a curious and relentless individual who is passionate about delivering exceptional customer service, we would love to hear from you.
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Resource Planning Lead
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Bristol, Bristol, United Kingdom dojo Full timeAbout the RoleWe are seeking an exceptional Resource Planning Lead to join our team in Bristol. As a key member of our Operations team, you will be responsible for leading our resource planning function to ensure we have the right resources in place to deliver exceptional customer service.Key ResponsibilitiesDevelop and maintain a workforce planning solution...
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Bristol, Bristol, United Kingdom dojo Full timeAbout the RoleWe are seeking an exceptional Resource Planning Lead to join our team in Bristol. As a key member of our Operations team, you will be responsible for leading our resource planning function to ensure we have the right resources in place to deliver exceptional customer service.Key ResponsibilitiesDevelop and maintain a workforce planning solution...
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