Resource Planning Lead

4 weeks ago


Bristol, Bristol, United Kingdom dojo Full time

About the Role

We are seeking an exceptional Resource Planning Lead to join our team in Bristol. As a key member of our Operations team, you will be responsible for leading our resource planning function to ensure we have the necessary resources to deliver exceptional customer service.

Key Responsibilities

  • Develop and maintain a workforce planning solution to optimize resource allocation and meet service-level targets.
  • Produce accurate and fit-for-purpose schedules to ensure resource is deployed effectively.
  • Create contingency models to anticipate and respond to fluctuations in demand.
  • Foster collaboration across the Performance Management team and other functions to ensure alignment and effective resource planning.
  • Work with the business to gain support and buy-in for staffing rotas and shrinkage measures.
  • Continuously review forecasts and schedules to identify performance improvements and cost efficiencies.
  • Coach and develop our Resource Planning Analysts to ensure they have the skills and knowledge to perform their roles effectively.

About You

We are looking for a proactive and analytical individual with a strong background in resource planning within a Contact Centre environment. You should have experience with WFM platforms, particularly NICE inContact or Calabrio, and be able to manage your own workload while challenging the status quo to improve performance.

What We Offer

At Dojo, we value collaboration, innovation, and customer obsession. We offer a dynamic and supportive work environment where you can grow and develop your skills. If you are a curious and relentless individual who is passionate about delivering exceptional customer service, we would love to hear from you.



  • Bristol, Bristol, United Kingdom dojo Full time

    About the RoleWe are seeking an exceptional Resource Planning Lead to join our team in Bristol. As a key member of our Operations team, you will be responsible for leading our resource planning function to ensure we have the right resources in place to deliver exceptional customer service.Key ResponsibilitiesDevelop and maintain a workforce planning solution...


  • Bristol, Bristol, United Kingdom dojo Full time

    About the RoleWe are seeking an exceptional Resource Planning Lead to join our team in Bristol. As a key member of our Operations team, you will be responsible for leading our resource planning function to ensure we have the right resources in place to deliver exceptional customer service.Key ResponsibilitiesDevelop and maintain a workforce planning solution...


  • Bristol, Bristol, United Kingdom dojo Full time

    About DojoAs a leading provider of innovative payment solutions, Dojo has been empowering businesses to thrive in the experience economy for over 15 years. With a presence in multiple locations across the UK, Ireland, Spain, and Italy, our mission is to create the tools and technology that turns transactions into meaningful relationships.A Competitive...


  • Bristol, Bristol, United Kingdom Lead Careers Full time

    Established landscape architecture studios in the UK are seeking highly skilled professionals to lead their projects from initial concept through to completion. As a Senior Landscape Architect, you will be responsible for managing client relationships, mentoring junior team members, and contributing to the preparation of planning applications, feasibility...


  • Bristol, Bristol, United Kingdom Longreach Recruitment Full time

    MI & Resource Planning StrategistWe are looking for an MI & Resource Planning Strategist to provide business intelligence enhancing customer experience and driving business results. The successful candidate will lead a team of analysts, collaborate with senior stakeholders, and utilize AI-driven technologies to unlock operational efficiency opportunities....


  • Bristol, Bristol, United Kingdom ENGINEERINGUK Full time

    Job Description:In this key role as a Resource Planning Specialist, you will play a crucial part in ensuring ENGINEERINGUK has the right people in the right roles at the right time. Your primary responsibility will be to develop and implement effective workforce planning strategies to meet the organisation's needs.Your expertise will include analysing...


  • Bristol, Bristol, United Kingdom ENGINEERINGUK Full time

    Workforce Planning and Resourcing AdvisorENGINEERINGUK is seeking a highly skilled Workforce Planning and Resourcing Advisor to join our team. As a key member of our organization, you will play a critical role in developing and implementing effective workforce planning strategies to ensure we have the right people in the right roles at the right time.Main...


  • Bristol, Bristol, United Kingdom Lead Careers Full time

    Senior Landscape Architect PositionLead Careers is seeking a talented and experienced Senior Landscape Architect to lead projects from initial concept through to completion, manage client relationships, and mentor junior team members. The role offers the opportunity to work on a variety of projects, including residential, commercial, and public realm...


  • Bristol, Bristol, United Kingdom Lead Careers Full time

    Job Title: Landscape Architecture Project ManagerJob Summary:As a Landscape Architecture Project Manager at Lead Careers, you will be responsible for leading and managing landscape architecture projects from concept to completion. You will oversee the development of landscape masterplans, detailed designs, and construction documentation, providing expert...


  • Bristol, Bristol, United Kingdom Lead Careers Full time

    Job Summary:We are seeking a highly skilled Senior Landscape Architect to lead our team in delivering innovative and sustainable design solutions for a variety of projects, including residential, commercial, and public realm developments.Key Responsibilities:Manage and lead landscape architecture projects from initial concept to completion.Prepare and...


  • Bristol, Bristol, United Kingdom Lead Careers Full time

    Lead Careers is seeking a skilled Senior Landscape Architect to lead projects from concept to completion.The successful candidate will be responsible for managing client relationships, mentoring junior team members, and providing expert technical and design guidance.Key Responsibilities:Manage and lead landscape architecture projects of varying scalesDevelop...


  • Bristol, Bristol, United Kingdom Lead Careers Full time

    Senior Landscape Architect RoleLead Careers is seeking a talented and experienced Senior Landscape Architect to join their team in Bristol. The successful candidate will be responsible for leading projects from initial concept through to completion, managing client relationships, and mentoring junior team members.Key Responsibilities:Lead and manage...


  • Bristol, Bristol, United Kingdom Lead Careers Full time

    At Lead Careers, we are seeking an accomplished Senior Landscape Architect to lead and manage landscape architecture projects from initial concept to completion. The successful candidate will be responsible for managing client relationships and mentoring junior team members. This role offers the opportunity to work on a variety of projects, including...


  • Bristol, Bristol, United Kingdom Lead Careers Full time

    Landscape architecture studios based in Bristol are seeking experienced professionals to lead their projects from initial concept through to completion. As a Senior Landscape Architect, you will be responsible for managing client relationships, mentoring junior team members, and contributing to the preparation of planning applications, feasibility studies,...


  • Bristol, Bristol, United Kingdom Lead Careers Full time

    About Lead CareersWe are a dynamic and innovative company that values creativity, expertise, and teamwork.Project OverviewWe are seeking an experienced Senior Landscape Architecture Project Lead to oversee client relationships, mentor junior team members, and lead the development of landscape masterplans, detailed designs, and construction documentation.Key...


  • Bristol, Bristol, United Kingdom Government Property Agency Full time

    Job SummaryThe Government Property Agency is driving transformation in the Civil Service, reshaping the relationship between civil servants and their workplaces. As a key player in this agenda, we're seeking a talented individual to lead our attraction and resourcing strategy. This role offers a unique opportunity to influence the recruitment process, drive...


  • Bristol, Bristol, United Kingdom Resource Futures Full time

    Job Summary:We are seeking a highly skilled Financial Operations Lead to join our team at Resource Futures. As a key member of our organization, you will be responsible for managing our financial operations and ensuring the smooth functioning of our business.About Resource Futures:We envision a world where sustainability is integral to every aspect of life....


  • Bristol, Bristol, United Kingdom Penguin Recruitment Full time

    Senior Water Resources and Drought ConsultantPenguin Recruitment is seeking a highly skilled Senior Water Resources and Drought Consultant to join a team based in Bristol.The ideal candidate will have a strong background in water resource management, drought planning, and implementation of strategies ensuring compliance.Responsibilities will include leading...


  • Bristol, Bristol, United Kingdom Penguin Recruitment Full time

    Our client, a leading international Environmental and Energy Consultancy, is seeking a Senior Water Resources Consultant to join their specialist team in Bristol.Applicants should have a BSc or MSc in a related discipline, including Geography, Environmental Science, or Environmental Management, and experience in Water Resources Planning and Drought Plans.As...


  • Bristol, Bristol, United Kingdom Advanced Resource Managers Full time

    Job DescriptionAdvanced Resource Managers is seeking an experienced Security Controller to take the lead on the provision of security support and advice to meet the business needs.Key responsibilities include:Collaborating with stakeholders to ensure programme and bid-related security compliance requirements are met.Providing security-related advice and...