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Resource Planning Lead

1 month ago

Bristol, Bristol, United Kingdom dojo Full time

About the Role

We are seeking an exceptional Resource Planning Lead to join our team in Bristol. As a key member of our Operations team, you will be responsible for leading our resource planning function to ensure we have the right resources in place to deliver exceptional customer service.

Key Responsibilities

  • Develop and maintain a workforce planning solution to optimize resource allocation and improve efficiency.
  • Produce accurate schedules to meet service-level targets and ensure resource is deployed effectively.
  • Collaborate with the forecasting and real-time teams to manage resource and identify opportunities for improvement.
  • Foster a culture of collaboration and alignment across the Performance management team and other functions.
  • Coach and develop our Resource Planning Analysts to ensure they have the skills and knowledge needed to succeed.

About You

We are looking for a proactive and analytical individual with a strong background in resource planning within a Contact Centre environment. You should have experience with WFM platforms, particularly NICE inContact and Calabrio, and be able to manage your own workload while challenging the status quo.

What We Offer

At Dojo, we offer a dynamic and supportive work environment where you can grow and develop your skills. We value collaboration, innovation, and customer obsession, and we're looking for someone who shares these values.

How to Apply

If you're a motivated and results-driven individual who is passionate about resource planning, please submit your application. We can't wait to hear from you