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Customer Relations Manager

2 months ago

Wantage, Oxfordshire, United Kingdom Gold Care Homes Full time
{"title": "Customer Relations Manager", "content": "About Our Home

At Gold Care Homes, we pride ourselves on providing first-class care for our residents. Our 70-bed home is conveniently located near Wantage Shopping Centre, which we regularly use for shopping trips with our residents. We benefit from access to many local attractions, and each resident receives unique, personalized care designed to make their stay with us as enjoyable and fulfilling as possible.

Our Ideal Candidate

We are seeking a Customer Relations Manager to build trusting and positive relationships with key stakeholders, ambassadors in the community, prospective residents, and their families. As the first point of contact for our enquirers, you will effectively and empathetically support them in their journey of finding a care home for themselves or their loved ones.

You will be an experienced sales professional, perhaps already in a role dealing with complex or consultative sales in a targeted environment. Your sales skills are essential, but your natural ability to show empathy and nurture relationships will set you apart from the crowd.

Key Responsibilities
  • Manage all enquiries professionally and in a timely manner.
  • Meet set occupancy and revenue targets.
  • Advance enquiries through the sales process and conduct show rounds.
  • Exceed customer expectations and deliver a first-class customer experience.
  • Business development and networking.
  • Local marketing, including organizing and managing events at the care home.
  • Build awareness of the care home and establish links and partnerships in the local community.
  • Administrative duties, such as move-in and contract paperwork.
What We Offer
  • A competitive salary up to £30,000 per annum + Commission.
  • ESAS – Salary Advance.
  • Employee Assistance Programme.
  • Perkbox.
  • Employee of the Month.
  • Long-term service awards.
  • Blue Light Card.
  • Professional Development.
  • Refer a Friend.
", "lang_code": "en-US"}