Customer Governance Lead
4 days ago
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Responsibilities:
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* Capture, review, and challenge consumer committee and forum materials
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* Facilitate key Consumer Duty governance committees
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* Lead the ongoing programme of governance improvement across the Risk Office and wider business
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* Analyse insights identified across multiple sources and provide recommendations to senior stakeholders
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Requirements:
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* Strong understanding of customers, customer regulation, and Consumer Duty
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* Proven experience in analysing qualitative and quantitative data and providing key insights
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* Excellent stakeholder management skills with the ability to collaborate and influence a wide range of people
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* Ability to lead and manage complex projects with strong organisational skills
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