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Professional Help Desk Representative
3 weeks ago
We are seeking a dedicated Dewsbury Support Agent to join our team in Dewsbury, United Kingdom. As the primary point of contact for customers, you will provide excellent support and resolve queries efficiently.
Key Responsibilities Include:
- Handling incoming calls, emails, and chat inquiries.
- Offering accurate information about products and services.
- Resolving customer issues promptly and escalating when necessary.
- Processing customer orders and managing account details.
- Recording customer interactions and following up on tasks.
- Working collaboratively with other departments to ensure customer satisfaction.
Requirements and Benefits
To excel in this role, you should have:
- Previous experience in a customer-facing position.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Flexibility to work weekends, if required.
The salary for this position is estimated at £27,000-£33,000 per annum, depending on experience. You will also enjoy a range of benefits, including a pension scheme, health insurance, training opportunities, and flexible working options.