Soho House General Manager Role

4 weeks ago


West London, United Kingdom Soho House & Co Full time
Job Description

The General Manager at Soho House & Co will be responsible for overseeing the day-to-day operations of Electric House, ensuring a warm, safe, and secure environment for all members, guests, and team members. This role requires a professional approach and the ability to work with a range of managers, both within the site and support teams.

Main Responsibilities
  • Implement and oversee the commercial viability of the business
  • Effective hands-on day-to-day management and problem-solving
  • Ensuring all products delivered to members and guests are in line with company specifications
Performance Standards
  • Minimum 90% mystery shopper score in all departments
  • Retention of team members in line with company standards
Management Expectations
  • Responsibility for feedback, training, and development of all managers
  • Ensure the site meets 100% completion yearly for annual reviews

The ideal candidate will have up to 3-5 years' experience in a busy hospitality venue, with a strong attention to detail and excellent interpersonal skills. Computer literacy within Opera, Micros, and Adaco is advantageous.



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