Membership Administrator

6 months ago

London, United Kingdom Soho House & Co. Full time

**Who We Are**

We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

**The Role...**

Soho Works Membership Administrator Is responsible for providing fast solutions to our members and potential members at Soho Works. The Soho Works Membership Administrator Is responsible for the day to day running of membership enquiries, chasing membership payments and providing support to the larger Soho Works team. Member set up.

**Main Responsibilities...**
- Providing information to prospective members about our membership offering and sign-up processes.
- Responsibility for amending, cancelling, transferring and upgrading memberships, ensuring compliance with the appropriate Terms & Conditions.
- Use our Salesforce and Nexudus database to create, look up and update records for current and potential members.
- Resolving any Issues members are having, and knowing points of escalation
- Completing general membership administration tasks. Such tasks include but not limited to answering member queries, sending out weekly dashboards, setting up member contracts and chasing payments.
- Supporting onsite teams with any queries about membership
- Making sure that members feel that their questions are being answered
- Any ad-hoc projects given by Soho Works Director or Membership Systems manager

**Requirements...**
- Have experience of working in a customer facing role
- The ability to confidently communicate in both spoken and written English
- Are an excellent problem solver
- Thrive in a fast-paced team environment
- Strong team player, with the ability to build relationships across departments
- Comfortable with Independent working
- Are highly motivated, adaptable and have great attention to detail
- Are resilient and happy to deal with complaints through to resolution
- Are great at learning new systems
- Experience using Salesforce Console and Nexudus is advantageous

**Benefits...**
- Weekly Pay
- Soho Friends Membership (Every House Membership applicable after 1 year' service)
- Free lunch at Store X Café in 180 Strand Mondays & Fridays
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Birthday Day Off
- Up to 50% Staff Discount on Cowshed & Soho Home
- Dog Policy
- Season Ticket Loan
- Christmas Office Closure
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

**Opportunities for all

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