Digital Project Support Officer

21 hours ago

Wolverhampton, Wolverhampton, United Kingdom Your World Recruitment Ltd Full time
Job Title: Digital Project Support Officer

We are seeking a highly skilled and experienced Digital Project Support Officer to join our team at Your World Recruitment Ltd. As a key member of our Project Team, you will be responsible for supporting the deployment of Primary Care Digital Projects.

Job Summary:

The successful candidate will be responsible for coordinating and planning individual implementation activities, including issues and risks management. You will also be responsible for managing the formulation and adjustment of activity plans as required during the deployment of specific digital projects.

Key Responsibilities:
  • Coordinate and plan individual implementation activities, including issues and risks management.
  • Manage the formulation and adjustment of activity plans as required during the deployment of specific digital projects.
  • Provide a lead implementation role in both national and local digital projects, ensuring that stated objectives are achieved in accordance with national and local requirements.
  • Ensure that end users are supported throughout the implementation of digital projects, interpreting user requirements and dependencies, offering advice and guidance on changes in ways of working, chairing regular implementation meetings, producing documentation that represents best practice, and managing the project at an end-user level.
  • Handover elements of projects once systems are operational, providing thorough training sessions, guidance, and procedure notes.
  • Responsible for elements of digital projects from initiation to completion within agreed timescales, working as the implementation lead across a number of projects, leading the planning, coordinating, allocating, and managing a broad range of activities, and reporting as well as being the central point of contact for queries.
  • Ensure that national and local project targets and milestones are met where possible and any that are not met are recorded appropriately utilizing computerized systems.
  • Utilize negotiation skills to obtain user commitment and engagement.
  • Communicate technical and controversial information relating to the project to a mixed audience with differing levels of knowledge, presenting difficult ideas in ways that promote understanding, through a variety of media and communication aids.
  • Responsible for a specific workstream area such as migration of clinical information or technical activities, working independently, as the lead specialist in that area, and being the central point of contact for that work area.
  • Develop and implement policies and guidance for own project workstream area and propose changes to existing policies or strategies, maintaining and updating associated workstream information packs.
  • Identify, analyze, and understand user requirements in their current working processes and ensure that implications and impacts are taken into account and communicated to the user, ensuring that the deployed solution meets their needs.
  • Identify, assess, and manage risks and issues in relation to system implementations over a number of deployments and agree the allocation of actions to individual team members working with that deployment.
  • Prioritize an unpredictable workload where frequent changes to plans and demands result in analyzing options and solutions for Project issues.
  • Develop detailed Project documentation for own workstream area and project deployments and validate other technical and complex project documentation.
  • Following successful initiation, implementation, verification, and consolidation of the various project elements, produce supporting guidance and procedure notes to enable an effective handover of an operational system to the appropriate staff.
  • Manage user expectations to ensure they are aligned to the business's capabilities, available resources, and digital strategies.
  • Act promptly to respond to the needs and requests for information of users, colleagues, and suppliers.
  • Responsible for maintaining information systems, which are required for both local monitoring and National tracking information.
  • Provide general training, advice, and support to end users in implementing IT programmes as necessary on a regular basis.
  • Utilize appropriate project methodology and software to plan, control, coordinate, monitor, and deliver a number of deployments within agreed timescales and resources.
  • Attend Project Team Meetings on a regular basis, contributing ideas, and complete all appropriate actions within the set timescales.
  • Provide regular detailed and accurate updates to Senior Management and Project Managers and produce updates for the Project Team as required.
  • Work closely with staff in other departments/organizations, both NHS and external, to ensure that activities are completed in line with project timescales.
  • Maintain an up-to-date awareness and knowledge of developments within digital through reading, experience, and participation in appropriate training activities.
Requirements:
  • Educated to degree level or equivalent HND or equivalent experience in Digital.
  • Project Management Foundation Certificate or working towards (e.g., PRINCE2).
  • Working knowledge of a wide range of IT packages, including Word, Excel, and PowerPoint.
Skills, Knowledge, and Experience:
  • Substantial experience in an IT environment.
  • A working knowledge of General Practice and/or Community services.
  • Experience of working as part of a project team, developing and implementing digital and Primary Care Projects using a Project Management methodology such as Prince2.
  • Experience of testing and implementing modules or enhancements to information systems.
  • Good working knowledge and use of Microsoft Office suite, including Microsoft Project.
  • The ability to make individual judgements when presented with complex situations without reference to a manager.
  • The ability to concentrate for long periods of time, work under pressure, with frequent disruptions, within tight time constraints, with constantly changing timescales, and with minimal supervision.
  • Well-developed report writing and facilitation skills.
  • Advanced keyboard skills for manipulation of data, search engines.
  • Experience of managing workload and organization of workstreams.
  • Ability to work to project deadlines.
  • Excellent inter-personal, communication, management, and negotiation skills.
  • The ability to influence and communicate with users in development, implementation, training, and support roles.
  • The ability to identify, analyze, and clarify user information needs and data collection requirements and translate appropriately.
  • To lead and motivate self and stakeholders to meet a defined set of project objectives.

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