Senior Client Manager

2 days ago


Glasgow, Glasgow City, United Kingdom Oceanic Catering Full time
We are seeking an experienced Account Director to join our team. As an Account Director, you will play a crucial role in building strong relationships with customers and driving long-term partnerships.

Responsibilities:
  1. Build and maintain strong relationships with all customers.
  2. Maintain account strategies for all ship management and crew management customers.
  3. Develop and execute robust Customer Success Plans per customer to exceed expectations.
  4. Manage fleet activity to reduce vessel and customer churn.
  5. Resolving customer performance issues promptly and track outcomes to ensure lessons learned.
  6. Monitor quality of services delivered on board and ensure that these meet/exceed client and crew expectations.
  7. Be conversant with the company's safety & quality policy, its objectives, and the duties/obligations this job description carries within the company.

Requirements:
  1. Bachelor's degree in business administration, marketing, or a related field.
  2. Proven experience in key account management, business development, or sales, preferably within shipping or relevant industries.
  3. Strategic thinking and the ability to develop and execute account plans specific to the market.
  4. Strong computer skills, particularly in Microsoft Office and Presentation Skills.
  5. Good command of the English language both written and oral. Other languages will be beneficial.
  6. Ability to travel.

Estimated Salary: $80,000 - $110,000 per annum

About Oceanic Catering:
We are a global leader in ship management and marine services. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We have unrivalled industry knowledge with performance assured. Our team provides high-quality services to clients worldwide.
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