Critical Operations Manager
3 weeks ago
About the Opportunity
We are seeking an experienced Critical Operations Manager to join our team at IAG Cargo. This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional results.
Key Responsibilities
- Lead the critical team: Manage a team of rostered individuals that work 365 days a year around the clock.
- Own and optimize the team roster.
- Foster a high-performance, motivated, and resilient team culture.
- Minimize overtime while maintaining productivity.
- Create reports to manage both business metrics and productivity metrics from a commercial and operational perspective and generate product dive deeps to investigate certain details.
- Proactively identify ways to monetize and generate new sources of revenue from our existing critical products or from new products/initiatives (ancillaries).
- Identify product gaps and ensure consistent delivery in our product performance globally.
- Help the head of product define priorities and balance resource needs across the critical team.
- Generate product plans and projects that have clear measurable deliverables and success criteria.
- Build and sustain strong working relationships with internal stakeholders (product managers, sales, operations, business managers) and with key external stakeholders and suppliers.
Requirements
- Strong experience in leading and managing teams (ideally shifted teams with complex schedules 365, 24/7).
- Experience in product and project management in the air cargo industry (airlines, freight forwarding) or in global logistics and supply chain.
- Flexibility to support your team in whatever is required.
- Ability to work under pressure. Very hands-on approach to keep the critical cargo moving.
- Good communications and influencing skills.
- Team player with emotional intelligence.
- Sound business and strategic judgement with strong analytical thinking.
- Ability to use quantitative and qualitative data to back up assumptions and make decisions.
Benefits
- Estimated annual salary of £80,000 - £110,000, depending on experience.
- Hybrid work environment with 3 days a week in the office and two from home.
- Incredible staff discounts at hotels, car hire, and our staff travel flights.
- Free fruit and a subsidised on-site canteen.
- Onsite staff parking, electric charging points, and free airport parking.
- Access to a market-leading learning platform and language courses.
- Free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders.
- Access to discounts on Apple, cinema tickets, and loads of other goodies through Perks at Work.
- Flexible bank holiday policy.
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