Dispatch Team Leader

2 days ago


Newmarket, United Kingdom Hays Business Support Full time
Dispatch Team Leader Job Description

Your new role at Hays Business Support involves overseeing the daily operations of the dispatch team, ensuring efficient and timely coordination of engineers.

Key Responsibilities:
  • Lead, mentor, and supervise the dispatch team, including scheduling shifts, assigning tasks, and monitoring performance.
  • Oversee the dispatching of Engineers, ensuring that all operations are conducted efficiently and in accordance with company policies.
  • Facilitate clear and effective communication between dispatchers, engineers, and other departments.
  • Track and analyse key performance indicators (KPIs) related to dispatch activities.
  • Address and resolve operational challenges, including emergencies and delays.
  • Ensure accurate documentation of dispatch information for reporting and compliance purposes.
Requirements:
  • Minimum of 3-5 years of experience in dispatching, logistics, or a similar role.
  • Minimum of 1-2 years in a supervisory or leadership position.
  • Excellent communication and interpersonal skills.
  • Analytical skills to assess performance metrics and implement improvements.
What You'll Get:

In return, you will have the chance to lead and mentor a proactive and experienced team.

Monday to Friday, 40-hour week, £27,040 + discretionary KPI bonus, added value benefits, breakfast club, and social events.



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