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Team Leader

2 months ago

Newmarket, Suffolk, United Kingdom Hays Business Support Full time
Job Title: Team Leader

Join Hays Business Support as a Team Leader and take on a challenging role that requires strong leadership and communication skills.

About the Role:

We are seeking an experienced Team Leader to oversee the daily operations of our dispatch team. As a Team Leader, you will be responsible for ensuring efficient and timely coordination of engineers, managing dispatch staff, and maintaining effective communication with clients and stakeholders.

Key Responsibilities:
  • Lead, mentor, train, and supervise the dispatch team, including scheduling shifts, assigning tasks, and monitoring performance.
  • Oversee the dispatching of Engineers, ensuring that all operations are conducted efficiently.
  • Facilitate clear and effective communication between dispatchers, engineers, and other departments.
  • Track and analyse key performance indicators (KPIs) for the team, identifying areas for improvement and implementing strategies.
  • Address and resolve operational challenges, including emergencies and delays.
  • Ensure accurate documentation of dispatch activities for reporting and compliance purposes.
Requirements:
  • Minimum of 3-5 years of experience in dispatching, logistics, or a similar role.
  • Minimum of 1-2 years in a supervisory or leadership position.
  • Excellent communication and interpersonal skills.
  • Analytical skills to assess performance metrics and implement strategies.
What We Offer:

Hays Business Support offers a competitive salary and benefits package, as well as opportunities for professional growth and development.