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Client Relations Manager Customised Programmes

1 month ago

Manchester, United Kingdom The University of Manchester Full time

Original Thinkers Apply

At Alliance Manchester Business School, our motto is Original Thinking Applied. This informs everything we do, from groundbreaking research to world-class teaching and learning. Our purpose is to enrich the lives of individuals, organisations, and communities through education.

Our Client Relations team is seeking an experienced Client Relations/Business Development manager to join our Customised Programmes team.

The Customised Programmes team develops bespoke learning and development solutions for clients who want a programme tailored to their unique needs. Our clients are truly international, drawn from the UK, Europe, the USA, the Middle East, South East Asia, and Australia.

The Client Relations manager is the main point of contact for clients and has ownership of the whole client relationship. The role has responsibility for identifying and developing new business and building the pipeline of future proposals and bids. It also involves maintaining and retaining existing clients.

Essential to this role is the ability to work collaboratively with all stakeholders, including internal colleagues, representing the 'voice of the customer', to ensure the highest standards of learner and client experience.

This exciting and challenging position offers an opportunity to do highly rewarding work as part of a dynamic and growing team at a time of continued high growth.

Applicants should have a track record of achieving targets, with significant experience in client relations or business development, and expertise in consultative selling.

The role requires excellence in building rapport, communication, influencing, listening, presentation, organisation, account management, and customer service.

Experience of programmes and/or the Higher education market is desirable, but not essential. Knowledge and experience of customised programmes on an international stage would be advantageous for this role.

As an advocate for learning and development for the Business School, applicants should similarly have a passion for their own learning and development.

Alliance Manchester Business School provides world-class business and management education to undergraduates, postgraduates, experienced practitioners, and those with serious academic and research ambitions.

What you will get in return:

  • Fantastic market-leading Pension scheme
  • Excellent employee health and wellbeing services, including an Employee Assistance Programme
  • Exceptional starting annual leave entitlement, plus bank holidays
  • Additional paid closure over the Christmas period
  • Local and national discounts at a range of major retailers