Retail Centre Advisor

24 hours ago


Norwich, Norfolk, United Kingdom Group 1 Automotive Full time
Service Advisor Position

We are seeking a highly skilled and motivated Service Advisor to join our Retail Centre team. As a Service Advisor, you will play a vital role in delivering exceptional customer experiences and driving business growth. With a focus on customer satisfaction, efficiency, and teamwork, you will be responsible for managing customer interactions, processing bookings, and ensuring seamless communication throughout the service and repair process.

About the Role
This is an excellent opportunity to develop your skills and expertise within a fast-paced and dynamic environment. You will work closely with our experienced team to ensure that every customer receives a first-class experience, from initial consultation to final handover. Our goal is to create lasting relationships with our customers, built on trust, respect, and exceptional service.

What We Offer
As a valued member of our team, you'll enjoy a comprehensive package of benefits, including up to £32,146.07 plus OTE, generous holiday allowance, and access to a range of employee benefits. You'll also receive ongoing training and development opportunities to enhance your skills and progress your career.

Key Responsibilities
- Manage customer interactions and bookings
- Process payments and maintain accurate records
- Ensure seamless communication throughout the service and repair process
- Identify opportunities to upsell and improve customer satisfaction
- Collaborate with the team to achieve sales targets and drive business growth

Requirements
- Excellent communication and interpersonal skills
- Proven track record of delivering high-quality customer service
- Strong organisational and time management skills
- Ability to work effectively in a team environment
- Full UK driving licence

We're proud to be part of Group 1 Automotive, one of the largest and most successful automotive retailers in the UK. Join us today and become part of a dynamic team dedicated to delivering exceptional customer experiences and driving business success.

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