Call Centre Counsellor

3 weeks ago


Leamington Spa, Warwickshire, United Kingdom NHS Full time
Contribute to Reproductive Healthcare Excellence
We are British Pregnancy Advisory Service (BPAS), the UK's largest independent women's reproductive healthcare charity. Our mission is to provide high-quality services, including abortion, contraception, STI testing, and treatment, mainly on behalf of the NHS across the country.

As a Telephone Support Specialist, you will play a vital role in delivering exceptional customer support to our clients, working in our modern office environment in Leamington Spa.

You will enjoy a range of benefits, including life assurance cover, 34 days annual leave per year, and a defined contribution pension scheme, as well as access to our employee benefits programme through BHSF.

Salary: £22,431 to £28,609 per annum depending on experience (£28 per hour)


Responsibilities:
  • Provide expert customer support via telephone
  • Collaborate with colleagues to deliver high-quality services
  • Participate in ongoing training and development opportunities to enhance your skills and knowledge

Requirements:
  • English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
  • Previous experience of telephone work
  • Previous customer care call centre environment experience


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