Call Centre Support Specialist

2 weeks ago


Leamington Spa, Warwickshire, United Kingdom NHS Full time
Difference Makers Wanted

We're seeking a dedicated and caring individual to join our team as a Call Centre Advisor in Leamington Spa. In this role, you'll have the opportunity to make a real difference in people's lives by providing timely and compassionate support via phone calls.

As a Difference Maker at British Pregnancy Advisory Service (BPAS), you'll be part of a dynamic team that's passionate about empowering individuals to make informed decisions about their reproductive health. Your excellent communication skills will enable you to navigate complex queries, ensuring our clients receive exceptional care.

To succeed in this role, you should have previous experience in customer-facing roles, preferably in a call centre environment. You should be comfortable working independently and as part of a team, demonstrating strong problem-solving skills and attention to detail.

BPAS offers a range of benefits, including a competitive salary of £25,100 per annum, depending on experience, plus additional perks such as life assurance cover, 34 days annual leave, and a defined contribution pension scheme. This is an excellent opportunity to grow your career in a supportive and inclusive environment.

About the Role

You'll be working in our Booking & Information Centre (BIC) in Leamington Spa, where you'll have access to modern facilities, free parking, and a break room with tea, coffee, and snacks. The BIC deals with over 6000 contacts on a weekly basis via phone and email, offering a dynamic and fast-paced work environment.

Key responsibilities include:

  • Providing exceptional customer service via phone calls
  • Navigating complex queries and finding solutions for clients
  • Maintaining accurate records and reports

Apply now to become a Difference Maker and join our team at BPAS


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