Head of Building Operations

1 day ago

London, Greater London, United Kingdom Queen Elizabeth II Conference Centre Full time

Job Summary

We are seeking a highly skilled and experienced Head of Building Operations to join our team at the Queen Elizabeth II Conference Centre. As a key member of our operations team, you will be responsible for the effective management and delivery of hard and soft services, utilities, security, and health & safety at the Centre.

Key Responsibilities

  • As the Deputy to the Venue Operations Director, you will be the main lead on day-to-day FM operations, compliance, and health and safety.
  • Line manage and develop direct reports responsible for day-to-day hard/soft services delivery.
  • Project management of capital refurbishment projects and all small works, and support and lead on Masterplan works.
  • Primary liaison with our procured service partners (hard and soft services) to reconcile any variable costs against budget and job specification, to ensure that fixed contracted services are being delivered to the agreed standard/SLA.
  • Management of fixed assets, ensuring the Venue Operations Director is informed of matters relating to the life cycle of our legacy plant and machinery.
  • To lead on our sustainability planning and all environmental matters.
  • Review and maintain the Centre's Business Continuity plan arrangements ensuring they are fit for purpose and regularly tested.

Hard and Soft Services

  • Provide direction, support, and strategic/operational input to major contracts - Hard Services; Cleaning, Reception and Porterage; Catering; Fire Safety; Lifts; and others.
  • To create a strategy for overall PPM and ensure statutory compliance objectives are met.
  • To establish and meet quality control standards for client-facing services including (but not limited to): cleaning; porterage; catering; reception; security; pest control.
  • To conduct and document daily building inspections in regard to fabric, M&E, cleaning, pest control, and security, and to report deficiencies to our service partners.

Health and Safety

  • To work with the Venue Operations Director to maintain the Centre's Health & Safety Policy and to ensure all staff training pertaining to health and safety is kept up to date.
  • To work closely with other Heads of Departments to ensure events health and safety is prioritized, including CDM; electrical infrastructure; lighting and fabric.
  • To manage the online incident reporting system for the Centre, ensuring that all incidents, accidents, and near misses are investigated and documented.
  • Advise HR on disability and occupational health and safety risks.

Security

  • To manage the soft service partner security contract, ensuring a 24-hour manned service is maintained, that all legal compliance is adhered to, and that all operations are in line with Security Industry guidance.
  • To ensure risk assessments are conducted for events and that the appropriate systems and processes are in place for high-risk or VIP events.

Leadership

  • To lead and manage team members, providing effective coaching, 1:1 meetings, and robust line management.

Additional Information

  • To attend industry networking events and to monitor competitors.
  • To maintain an up-to-date awareness of competitive trends, industry innovations, and building regulations and legislation.

Person Specification

Experience and Qualifications

Essential

  • Technical qualification in engineering, electrical, or other hard services (degree, HND, or apprenticeship).
  • Broad knowledge and understanding of all hard services, and the ability to challenge contractors and propose alternative solutions.
  • Recent experience in an FM leadership role overseeing multiple contracts and services, ideally within a corporate hospitality, events environment, or public sector.
  • Leadership skills, mentoring, and coaching ability, and relationship builder.
  • Skill and aptitude to see the big picture, but with an eye for detail, service-focused to provide the highest level of service standards.
  • High attention to detail with excellent organisational skills with the ability to multitask.
  • Competency in creating relevant service level agreements and key performance indicators.
  • Excellent verbal and written communication skills.
  • Project Management experience.
  • Recognised UK Health and Safety qualification(s), NEBOSH or IOSH.

Desirable

  • Public sector contract and procurement experience.
  • Budget and finance experience and skills.
  • Security contract experience.
  • Ability to provide innovative, creative, and pragmatic solutions to problems.
  • CAFM knowledge CDM4 events.
  • Net zero planning; carbon reporting; and ability to drive a sustainability agenda through an organisation.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Leadership.
  • Working Together.
  • Managing a Quality Service.
  • Communicating and Influencing.
  • Making Effective Decisions.

Benefits

Alongside your salary of £50,000, Queen Elizabeth II Conference Centre contributes £14,485 towards you being a member of the Civil Service Defined Benefit Pension scheme.

QEII benefits will include:

  • Bonus scheme (discretionary) calculated on corporate and individual.
  • Membership of the Civil Service Pension Scheme.
  • 25 days' annual leave with an additional day per year to a maximum of 30 days & 1 privilege day.
  • Subsidized staff restaurant/coffee bar.
  • Interest-free season ticket loan.
  • Cycle to work scheme.
  • On-site cycle rack.
  • 3 days paid volunteering.
  • Participation at staff events; celebratory, educational, team.
  • Access to learning and development tailored to you.
  • A working culture which encourages inclusion and diversity.
  • Regular employment engagement activities.
  • You will be required at times to work evenings and weekends as necessitated by the business and Overtime/TOIL would be payable.

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