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Senior Account Manager

2 months ago

Charing Cross, United Kingdom Forward Role Full time
About the Role

We are seeking an experienced Senior Account Manager to join our team at Forward Role. As a Senior Account Manager, you will be responsible for planning and implementing the VIP acquisition and retention strategy for a premium casino and sportsbook brand.

Key Responsibilities
  • Oversee and implement the VIP strategy to increase VIPs LTV and retention rate
  • Be the main point of contact for VIPs and work closely with the Customer Service Team to provide top-quality service
  • Negotiate VIP deals and offers
  • Organize and coordinate VIP events and offers
  • Work with the CRM Team to define VIP CRM journeys
  • Benchmark against competitors' VIP programs and drive key changes to stay ahead
  • Identify potential VIPs through early detection
Requirements
  • Previous experience in a VIP Account Management role within the gambling industry
  • Good analytical skills
  • Excellent social skills with the ability to build long-standing relationships
  • Experience working in non-regulated markets
  • Understanding of cryptocurrency and ability to read the chain
About Forward Role

Forward Role is a leading recruitment agency specializing in Marketing, Digital, Analytics, IT, and Design. We are committed to providing exceptional service and expertise to our clients and candidates.