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Service Delivery Manager
2 months ago
We are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will play a critical role in ensuring the delivery of high-quality IT services to our customers.
Key Responsibilities:- Manage IT operations, including incident, problem, and change management, to ensure timely resolution and fulfillment in alignment with service level agreements (SLAs).
- Manage end-to-end service provision, acting as a point of escalation, to ensure seamless service delivery by adhering to established systems, processes, and methodologies.
- Manage service communications, providing regular incident & maintenance updates, and reports to senior management on all aspects of service performance, ensuring transparency and timely communication on any issues.
- Develop and maintain strong relationships with both customers and suppliers to ensure effective collaboration and service delivery.
- Strategically plan and schedule resources to ensure optimal efficiency and project success.
- Proven experience of managing IT services throughout the entire service lifecycle, ensuring end-to-end delivery and support.
- Demonstrate a high level of proficiency in both written and spoken communications.
- Able to perform under pressure by maintaining clarity and logical thinking in challenging situations.
- Demonstrate ability to research topics thoroughly, with a strong commitment to driving continuous improvement.
- Skilled in addressing complex issues and breaking them down into clear, manageable components.
- Demonstrate flexibility in approach and thrives in a dynamic organizational structure, balancing teamwork with self-sufficiency as needed.
- Strong initiative and drive, with a proactive attitude, eagerness to learn, and a personable nature.
- Exhibit a meticulous approach with a strong focus on quality, and the ability to work effectively with minimal supervision.
- Permanent hybrid ways of working where roles allow.
- Six weeks holiday plus bank holidays.
- A wide range of development opportunities to support personal and professional growth.
- Pension scheme with better-than-market employer contribution options.
- Social impact benefit schemes.