IT Support Associate

2 weeks ago

Woking, Surrey, United Kingdom McLaren Group Full time
Job Description

Job Title: Associate, IT Support

At McLaren Racing, we're committed to delivering exceptional technology and business IT infrastructure to support our journey of winning every race series we enter. As a team of racers, we live for the Fearless Pursuit of Better - in our car, our tech, and our performance.

Purpose of the Role:

The role will ensure end-user support operates efficiently and reliably. You will be responsible for supporting the IT environment, resolving first-line technical issues, and fulfilling user requests.

Key Responsibilities:

  • Initial point of contact for end-users raising incidents and requests.
  • Using technical skills to find solutions to both typical and unconventional problems.
  • Ensuring issues are resolved in a prioritized way based on business impact.
  • Taking ownership of end-user issues with a strong sense of responsibility.
  • Building and maintaining relationships with end-users and suppliers.
  • Tactical decisions to implement initiatives with an attitude to 'get things done.'
  • Prioritization of tasks in a high-pressure environment, including managing customer expectations.
  • Responsible for goods in and stock management processes.
  • Ownership of hardware builds and deployment of IT equipment.

Requirements:

Knowledge, Skills, and Experience:

Previous experience in IT support organizations with a strong knowledge of the following areas:

  • Experience tackling technical faults working with cross-functional teams.
  • Working knowledge of the entire Microsoft Office 365 suite.
  • Understanding and experience with multiple OS platforms such as Mac & Windows 10.
  • Some previous knowledge of hardware procurement and asset management.
  • Understanding of ITIL and Service Management good practice framework.
  • Experience in high-pressure, fast-paced working environments.
  • Some networking fundamentals understanding.

Personal Attributes:

  • Ability to build and maintain relationships with customers, peers, and stakeholders.
  • Strong verbal and written communication skills.
  • Excellent customer service skills proven within a high-pressure environment.
  • Ability to remain calm and efficient under pressure.
  • Good at problem-solving and being organized in an enterprise environment.
  • Ability to absorb technical information and communicate effectively at all levels to both technical and non-technical audiences.

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