IT Support Associate

1 week ago

Woking, Surrey, United Kingdom McLaren Group Full time

Job Title: IT Support Associate

At McLaren Racing, we're committed to delivering first-class technology and business IT infrastructure to support our journey of winning every race series we enter.

The IT function has a vision to provide the right infrastructure, ecosystem, and commercial technologies across the entire Racing organisation, enabling the Team to perform at the highest level in motorsport both on and off the track.

Purpose of the Role:

The role will ensure end-user support operates efficiently and reliably, responsible for supporting the IT environment, resolving first-line technical issues, and fulfilling user requests.

It's a fast-paced environment that requires flexibility in working hours, with a culturally fun, supportive, ambitious, and delivery-focused team that provides members with flexibility, autonomy, and exciting opportunities throughout the multiple racing series we support.

Role Dimensions:

The role will strive to continually improve responsiveness, the consistency of resolution to IT tickets, and the level of the IT service received by the end-user community.

The role covers the complete end-user systems estate, inclusive of the device and platform they operate on, acting as an IT Representative to the business and owning the hardware stock management processes.

Principal Accountabilities:

  • Initial point of contact for the end-users raising incidents and requests.
  • Using technical skills to find solutions to both typical and unconventional problems.
  • Ensuring that issues are resolved in a prioritised way based on business impact.
  • Taking ownership of end-user issues with a strong sense of responsibility.
  • Building and maintaining relationships with end-users and suppliers.
  • Tactical decisions to implement initiatives with an attitude to 'get things done'.
  • Prioritisation of tasks in a high-pressure environment, including managing customer expectations.
  • Responsible for goods in and stock management processes.
  • Ownership of hardware builds and deployment of IT equipment.

Job Requirements:

Knowledge, Skills, and Experience:

Previous experience in IT support organisations with a strong knowledge of the following areas:

  • Experience tackling technical faults working with cross-functional teams.
  • Working knowledge of the entire Microsoft Office 365 suite.
  • Understanding and experience with multiple OS platforms such as Mac & Windows 10.
  • Some previous knowledge of hardware procurement and asset management.
  • Understanding of ITIL and Service Management good practice framework.
  • Experience in high-pressure, fast-paced working environments.
  • Some networking fundamentals understanding.

Personal Attributes:

  • Ability to build and maintain relationships with customers, peers, and stakeholders.
  • Strong verbal and written communication skills.
  • Excellent customer service skills proven within a high-pressure environment.
  • Ability to remain calm and efficient under pressure.
  • Good at problem-solving and being organised in an enterprise environment.
  • Ability to absorb technical information and communicate effectively at all levels to both technical and non-technical audiences.

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