Key Front Office Operations Coordinator

5 days ago


Manchester, United Kingdom Aimbridge Hospitality Full time

Company Overview

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriott, and IHG as well as small independent hotels and everything in between.

Estimated Salary: £30,000 - £45,000 per annum

Job Description:

The successful candidate will support the management of the Front Office operation at our new build hotel located just outside Manchester airport. The role involves ensuring the delivery of an exceptional guest experience and handling customer enquiries and requests for bookings promptly, courteously, and efficiently. Additionally, you will assist with recruitment and development of the front office team, setting departmental objectives and providing regular feedback.

Required Skills and Qualifications:

  • Prior supervisory experience in a hotel front office environment
  • Exceptional customer service skills
  • Possession of passion for the hospitality industry

Benefits:

  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • 24/7 access to our employee assistance programme
  • Career and lifestyle breaks – Allowing you to take time off for key life events
  • Volunteer days – Up to two days per year to support a charity of your choice


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