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Configuration Centre Supervisor
2 months ago
Celestra is a dynamic and successful company delivering IT services nationally to top brands in the hospitality and retail industries. We build strong, long-term partnerships by becoming an extension of our clients' teams and helping them achieve their digital visions.
Job SummaryThe Configuration Centre Supervisor will report to the Configuration Manager, overseeing day-to-day management, assigning tasks to technicians, and performing general administration. This role requires effective man management, with multiple reports to the supervisor.
Key Responsibilities- Personnel Duties: Manage the day-to-day interactions and performance of approximately 50% of the Configuration Team, with an estimated 5-10 technicians reporting to the Configuration Supervisor. This includes arranging and performing performance reviews, return-to-work interviews, absence management, and mentoring.
- Quality Duties: Perform physical secondary quality control against completed activities performed by technicians, validating that the correct stock is present prior to release to Warehouse/Dispatch, and addressing discrepancies.
- Task Assignment: Work with the Configuration Centre Manager to understand technicians' duties, planning upcoming tasks based on expected workload. Allocate tasks via a web portal to technicians' schedules based on the agreed strategy.
- Dispatch Risk Management: Actively record an outlist and communicate against high-risk tasks throughout the day, typically those pending imminent departure to customers to the Configuration Centre Manager. Report any issues arising to the Configuration Centre Manager that may prevent tasks completing as scheduled.
- Stock Management: Manage stock movements and adjustments via the Delta warehouse systems, amending stock values and changes to assist project teams where required.
- Liaison to Warehouse (Stock corrections): Act as the first line of support for the Configuration Technicians for all stock concerns, liaising with the Project Co-ordinators to ensure required stock is available for each task.
- Stock movement: Physically move stock between locations where required to mirror system stock movements, performing system checks and physical stock checks where required.
- Quality control Administration and Reporting: Process and record all completed technician QC in and QC out sheets, generating statistical information. Perform routine checks on systems to validate that required audits are completed and available.
- Task Expiry Management: On a daily basis, review all current outstanding tasks, working with internal customers to identify issues, remove blockers, and re-assess task times.
- Technician Time Administration: Generate data sets and reports against technician time vs expected values. Investigate where task time is not sufficiently recorded and work with technicians to address any discrepancies. Perform weekly analysis on task time at a detailed level, investigating variance in task time and reporting significant variance to the Configuration Centre Manager.
- Management Cover: Perform additional duties during times of absence, including attending high-level project planning meetings, performing planning analysis, issue resolution, and Project Liaison point.
- Continuous Improvement & Quality Team Operations: As part of the quality team, you may be asked to step away from day-to-day operations to perform continuous improvement exercises, investigating, developing, testing, and deploying new processes across Technical Services.
- Provide Warehouse Assistance: Assist at the Warehouse when required, performing tasks such as system maintenance and changes, physical picks, and other duties as needed.
- Experience in the IT sector, configuration, or EPOS sector with exposure to a multitude of networking, hardware, and software deployments.
- Technical knowledge of Wireless Technologies and general Wireless principles.
- Excellent verbal and written communication skills.
- Physically capable of moving sometimes heavy items (such as Printers / UPSs).
- Microsoft Office Literate, including Word, Excel, and Outlook.
- Be trustworthy and able to maintain confidentiality.
- Excellent organisation skills.
- Be adaptive and flexible, demonstrating a can-do attitude to a range of tasks.
- Technical knowledge is not required but having an interest in general IT and systems is beneficial.
- Exposure to Warehouse Operations and WMS systems is beneficial but not a requirement.
- 23 Days Holiday, Pension, Private Medical Scheme, Company Bonus.
- Shining Star Award, with lots of amazing prizes to be won.
- Benefits portal offering discounts on retail, hospitality, cinema, flights, and more.
- Cycle to work scheme.
- Modern Offices, fully equipped with a Pool Table, Tennis Table, and an on-site pub garden where we BBQ in summer months.
- Charity events & Team parties.
- Fresh fruit deliveries every Monday & Wednesday.
- Selection of cereals & toasts and onsite snack shop.
- Coffee van every day with a selection of hot and cold food and beverages.
