Configuration Centre Supervisor

3 weeks ago

Bletchley, Milton Keynes, United Kingdom Celestra Full time
About the Role

Celestra is seeking a highly skilled Configuration Centre Supervisor to join our dynamic team. As a key member of our Technical Services department, you will be responsible for the day-to-day management of our Configuration Centre, ensuring the smooth operation of our IT services.

Key Responsibilities
  • Manage the Configuration Centre team, including assigning tasks, conducting performance reviews, and mentoring team members.
  • Perform physical secondary quality control against completed activities, validating that the correct stock is present prior to release to the Warehouse/Dispatch.
  • Generate and analyse reports against tasks and audits, validating expected matches against actual results.
  • Work with the Configuration Centre Manager to understand technician duties, planning upcoming tasks based on expected workload, and allocating tasks via a web portal to technician schedules.
  • Act as the first line of support for the Configuration Technicians for all stock concerns, liaising with the Project Co-ordinators to ensure required stock is available for each task.
Requirements
  • Experience in the IT sector, configuration, or EPOS sector with exposure to a multitude of networking, hardware, and software deployments.
  • Technical knowledge of Wireless Technologies and general Wireless principles.
  • Excellent verbal and written communication skills.
  • Physically capable of moving sometimes heavy items (such as Printers/UPSs).
  • Microsoft Office Literate, including Word, Excel, and Outlook.
  • Be trustworthy and able to maintain confidentiality.
  • Excellent organisation skills.
  • Be adaptive and flexible, demonstrating a can-do attitude to a range of tasks.
What We Offer
  • 23 Days Holiday, Pension, Private Medical Scheme, Company Bonus.
  • Shining Star Award - lots of amazing prizes to be won.
  • Benefits portal offering discounts on retail, hospitality, cinema, flights, and more.
  • Cycle to work scheme.
  • Modern Offices fully equipped with Pool Table, Tennis Table, and on-site pub garden.
  • Charity events & Team parties.
  • Fresh fruit deliveries every Monday & Wednesday.
  • Selection of cereals & toasts and onsite snack shop.
  • Coffee van every day with a selection of hot and cold food and beverages.

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