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Configuration Centre Supervisor
2 months ago
Celestra is a dynamic and successful company delivering IT services nationally to top brands in the hospitality and retail industries. We build strong, long-term partnerships by becoming an extension of our clients' teams and helping them achieve their digital visions.
Job SummaryThe Configuration Centre Supervisor will report to the Configuration Manager, assisting with day-to-day management, assigning tasks to technicians, and general administration. This role requires leadership skills, with multiple reports to the supervisor.
Key Responsibilities- Manage the day-to-day interactions and performance of approximately 50% of the Configuration Team, with an estimated 5-10 technicians reporting to the Configuration Supervisor.
- Perform physical secondary quality control against completed activities performed by technicians, validating that the correct stock is present prior to release to Warehouse/Dispatch.
- Generate/Analyse reports against tasks and audits, validating expected matches actual.
- Perform inspections against an agreed % of audits, validating sufficient detail/evidence is published.
- Work with the Configuration Centre Manager to understand technicians' duties, planning the upcoming tasks based on expected workload.
- Allocate tasks via a web portal to the Technicians' schedules based on the agreed strategy.
- Actively record an outlist and communicate against high-risk tasks throughout the day, typically those pending imminent departure to customers to the Configuration Centre Manager.
- Manage stock movements and adjustments via the Delta warehouse systems, amending stock values and changes to assist the project teams where required.
- Experience in the IT sector, configuration, or EPOS sector with exposure to a multitude of networking, hardware, and software deployments.
- Technical knowledge of Wireless Technologies and general Wireless principles.
- Excellent verbal and written communication skills.
- Physically capable able to move sometimes heavy items (such as Printers / UPSs).
- Microsoft Office Literate including Word, Excel and Outlook.
- Be trustworthy and able to maintain confidentiality.
- Excellent organisation skills.
- Be adaptive and flexible demonstrating a can-do attitude to a range of tasks.
- 23 Days Holiday, Pension, Private Medical Scheme, Company Bonus
- Shining Star Award Lots of amazing prizes to be won
- Benefits portal offering discounts on retail, hospitality, cinema, flights and so much more
- Cycle to work scheme
- Modern Offices fully equipped with Pool Table, Tennis Table, and even an on-site pub garden where we BBQ in summer months
- Charity events & Team parties
- Fresh fruit deliveries every Monday & Wednesday
- Selection of cereals & toasts and onsite snack shop
- Coffee van every day with a selection of hot and cold food and beverages
