Store Leadership and Operations Specialist

1 day ago


Gloucester, Gloucestershire, United Kingdom Under Armour Full time
About the Role

The Assistant Store Manager is a key player on our store leadership team, supporting the Store Manager in achieving operational excellence and profitability.

This role serves as a vital backup to the Store Manager and supports day-to-day operations while leading and coaching teammates.

Responsibilities
  • Sales & Omni
    • Supports the business plan by driving the achievement of Sales, Profitability, and other key objectives for the store
    • Effectively uses technology to enhance athlete engagement and drive the achievement of KPIs
    • Supports omni-channel efforts through the promotion of our Apps and Social campaigns and athlete contests
  • Brand Image & Customer Experience
    • Acts as the leader on duty by modeling customer service standards and selling behaviors
    • Maintains brand standards of a neat, clean, and organized sales floor, cash wrap, and fitting room in store
    • Communicates clear expectations for achieving brand standards
  • Retail Operations
    • Oversees daily operational procedures
    • Partners with Store Manager on payroll/schedule adjustments to meet productivity, payroll, & sales targets
    • Supports/Leads the handling of merchandise through reporting and sales
    • Responsible for leading and/or supporting visual directives including mapping and floor sets
    • Supports/Leads shipment receipt, processing, markdown optimization, and replenishment activities
    • Reviews store audit compliance and shrink results against company loss prevention standards
  • Leadership & Team Collaboration/Management
    • Delivers a compelling vision and purpose encompassing UA's Core Competencies, and functional behaviors
    • Communicates clear expectations for achieving performance, and behavior standards
    • Builds and supports relationships with teammates, peers, and leadership to lead positive change
    • Partners with the Store Manager to execute performance management tools
    • Drives teammate engagement and development by recognizing and rewarding teammates for outstanding performance
    • Recognizes and resolves teammate performance issues
    • Communicates priority issues to the Store Manager in a timely manner and collaborates on solutions
    • Assists with the teammate lifecycle through recruitment, training, and development of teammates
    • Holds teammates accountable related to employment practices and policies
    • Proactively seeks personal learning and development opportunities to build leadership skill set
    • Partners with Store Manager on reinforcement of Under Armour Policies and Procedures
    • Leads/Supports a Division of Responsibility (DOR) to assist with the overall efficiency of the store
    Requirements
    • 1 year of experience in a sports/apparel & footwear retail environment
    • One year of retail supervisory experiences
    • High School education or equivalent
    • Availability to work a flexible schedule, including holidays, nights, and weekends
    Compensation and Benefits

$65,000 - $80,000 per year, depending on location and experience, plus competitive benefits package, generous employee discount, and opportunities for professional development and advancement.



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