Store Operations Manager

2 months ago

Gloucester, Gloucestershire, United Kingdom Tesco Full time
About the Role

As a Shift Leader at Tesco, you will be responsible for overseeing the store's daily operations, ensuring a seamless customer experience, and leading a team of colleagues to achieve this goal. Your primary focus will be on coordinating the store team to deliver an easy, fuss-free shopping experience for customers. This includes supporting your colleagues, ensuring they deliver daily priorities and take regular breaks, opening and closing the store, and completing duty cover. You will also be the go-to person for colleagues in the absence of a manager for day-to-day queries. Additionally, you will make sure the store is always clean, tidy, and well-presented, and support managers to coordinate seasonal, community, and charity events. You will contribute to a great team atmosphere, provide great customer service, and keep the team well-informed and up to speed on any communications, changes, or updates. You will also stay knowledgeable about store performance and look for ways to improve and simplify operations. As a Shift Leader, you will be a great role model, building strong, long-lasting relationships with colleagues, and being a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date. You will be comfortable taking the lead, overseeing the store in the absence of your Manager, and making good decisions, being flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues. You will be motivating, inspiring your team to deliver beyond expectations, and curious, always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.

Key Responsibilities

Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
Opening and closing the store, and completing duty cover
Being the go-to person for colleagues in the absence of a manager for day-to-day queries
Making sure the store is always clean, tidy, and well-presented
Supporting managers to coordinate seasonal, community, and charity events
Contributing to a great team atmosphere
Providing great customer service
Keeping the team well-informed and up to speed on any communications, changes, or updates
Staying knowledgeable about store performance
Looking for ways to improve and simplify operations
Being a great role model
Building strong, long-lasting relationships with colleagues
Being a clear communicator
Comfortable with using a variety of methods to keep your team well-informed and up to date
Comfortable taking the lead, overseeing the store in the absence of your Manager
Making good decisions, being flexible in the way you think, and comfortable handling change
Motivating, inspiring your team to deliver beyond expectations
Curious, always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

What's in it for you

As a Shift Leader at Tesco, you will have the opportunity to work in a fast-paced retail environment, with bags of variety. You will have flexible hours and shift patterns, allowing you to work the hours that suit your lifestyle. You will have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want. You will be part of an inclusive team, where everyone's welcome, and you will have the opportunity to make a real difference in the lives of our customers and colleagues. You will also have access to a range of benefits, including holiday starting at 20 days plus a personal day rising to 22 days after 12 months, flexible working from day one, and a range of wellbeing services.

About us

Tesco is a leading retailer, committed to serving our customers, communities, and planet a little better every day. We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. We welcome chats about flexible working, and we are happy to support colleagues with life-changing moments, such as becoming a carer, nearing retirement, adapting to parenthood, or something else.

What we're looking for

We are looking for a motivated and experienced Shift Leader to join our team. You will need to be a great role model, building strong, long-lasting relationships with colleagues, and being a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date. You will need to be comfortable taking the lead, overseeing the store in the absence of your Manager, and making good decisions, being flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues. You will need to be motivating, inspiring your team to deliver beyond expectations, and curious, always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.

How to apply

If you are a motivated and experienced Shift Leader, looking for a new challenge, please apply now. We look forward to hearing from you.

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