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Customer Service Team Lead

2 months ago

Telford, Telford and Wrekin, United Kingdom eTeam Full time
Job Title: Customer Service Team Leader

Duration: 12 Months

Location: Telford, UK- Hybrid

Job Description:

We are seeking a highly motivated and organized individual to manage a wide range of processes, adapt to changing priorities, and thrive in a fast-paced environment.

Key Responsibilities:

  • Provide quotations of sub-contract prices to customers via sales system.
  • Process customer requests and ensure work is managed in a timely manner for outsource by triggering release of service orders to suppliers.
  • Partner with logistics to verify the progress of units per process.
  • Monitor turnaround time of jobs to ensure customer contractual commitments are met.
  • Handle requests to verify status for receipt or other processing steps for outsourced work.
  • Update internal system notes for individual jobs.
  • Follow quality procedures to log certificates onto the internal system for auditing purposes.
  • Support on-site duties on a day-to-day basis, providing good teamwork and prompt support.
  • Assure supply of high-technology materials, equipment, and/or services in accordance with supply chain optimization goals and management objectives.
  • Support procurement outsource contract staff as needed, including open order reports, supplier confirmation, on-time delivery, expediting, etc.

Requirements:

  • Strong computer office skills required for this position.