Solutions Consultant
1 week ago
At Moody's, we're committed to creating an inclusive environment where everyone feels welcome to contribute their ideas and expertise. We're seeking a technically proficient and customer-focused Technical Consultant to join our Know Your Customer (KYC) Solutions Delivery Team.
The successful candidate will be responsible for gaining a deep understanding of our KYC products and capabilities, ensuring seamless implementation and top-notch technical assistance for our clients. They will work closely with Implementation Specialists and Project Managers to deliver exceptional results.
Key Responsibilities:
- Consult with end-users to improve system efficiency and provide innovative solutions
- Maintain and improve technical documentation, including updating manuals and guides
- Work with Implementation Specialists and Project Managers on new implementations and client change requests
- Provide technical expertise and support to clients via a dedicated queue
- Collaborate with Product teams to ensure documented processes for new products, releases, and upgrades
- Work closely with internal stakeholders on fulfilment, support, engineering, and operations teams
Experience/Qualifications:
- Bachelor's degree in computer science, information technology, or related field
- Strong knowledge of scripting and API integrations
- Proficiency in providing efficient web-portal support
- Exceptional interpersonal and communication skills
- Excellent problem-solving skills and attention to detail
- Agile and ability to learn new products and processes
- Project management experience a plus
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity, or any other characteristic protected by law.
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