Customer Experience Resolution Professional

3 weeks ago


Reading, United Kingdom Guidant Global Full time

Job Description

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We are seeking a highly motivated Digital Support Advisor to join our Business Energy team at Guidant Global. In this role, you will be responsible for providing exceptional customer support and ensuring that our online portal is user-friendly and accessible.

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Key Accountabilities

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  • Respond to customer email enquiries in a timely and efficient manner
  • Provide expert phone support to customers
  • Evaluate customer access requests and identify potential issues
  • Maintain accurate records of customer interactions
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Your Skills and Qualifications

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  • You possess excellent communication and interpersonal skills
  • You are able to work effectively in a team environment
  • You have a strong passion for accuracy and attention to detail
  • You have a good working knowledge of Microsoft Office packages, including Word and Excel
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Salary and Benefits

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The salary for this role is £28,000 per annum, plus benefits including a comprehensive training program and opportunities for career advancement.



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