Customer Service Team Lead
4 weeks ago
We are seeking a skilled and dedicated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service.
Key Responsibilities:- Customer Service: Provide friendly, welcoming, and helpful service to our customers, taking ownership of managing the store and handling challenging situations.
- Team Development: Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
- Store Operations: Ensure the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy to make shopping a great experience for our customers.
- Support and Leadership: Support your store manager by deputising when they're not working and delivering a variety of HR processes, leading the way when introducing new products and services in your store.
- Community Engagement: Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- Care for Customers: A genuine care for the needs of customers and members.
- Leadership Skills: The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
- People Skills: Great people skills, with the ability to build positive relationships with customers and colleagues.
- Organisational Skills: Strong organisational and problem-solving skills.
- Desire to Learn: A desire to learn, grow, and develop your leadership skills.
- Flexibility: The flexibility to work a range of different shifts.
- Training and Development: Full, paid training and dedicated support for your personal development and career progression.
- Benefits: 30% discount on all Co-op products in-store plus 10% discounts on all other brands, a pension scheme with up to 10% employer contributions, and more.
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