Customer Service Team Lead

4 weeks ago


Northampton, Northamptonshire, United Kingdom Co-op Digital Full time
Customer Team Leader Role

We are seeking a skilled and dedicated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service.

Key Responsibilities:
  • Customer Service: Provide friendly, welcoming, and helpful service to our customers, taking ownership of managing the store and handling challenging situations.
  • Team Development: Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
  • Store Operations: Ensure the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy to make shopping a great experience for our customers.
  • Support and Leadership: Support your store manager by deputising when they're not working and delivering a variety of HR processes, leading the way when introducing new products and services in your store.
  • Community Engagement: Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
Requirements:
  • Care for Customers: A genuine care for the needs of customers and members.
  • Leadership Skills: The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
  • People Skills: Great people skills, with the ability to build positive relationships with customers and colleagues.
  • Organisational Skills: Strong organisational and problem-solving skills.
  • Desire to Learn: A desire to learn, grow, and develop your leadership skills.
  • Flexibility: The flexibility to work a range of different shifts.
Why Co-op?
  • Training and Development: Full, paid training and dedicated support for your personal development and career progression.
  • Benefits: 30% discount on all Co-op products in-store plus 10% discounts on all other brands, a pension scheme with up to 10% employer contributions, and more.


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