IT Services Team Lead
1 month ago
- Job DescriptionRole and Responsibilities
As the IT Helpdesk Manager at Ideal Personnel & Recruitment Solutions Limited, you will be responsible for leading and overseeing our IT helpdesk team, ensuring efficient and effective technical support to our internal customers.
- Team Leadership - Supervise and mentor the IT helpdesk team, providing guidance, support, and training.
- Ticket Management - Monitor and manage the helpdesk ticketing system, ensuring timely resolution of issues in accordance with our service level agreement (SLA).
- Policy Development - Develop and implement helpdesk policies, procedures, and best practices that align with the ITIL framework.
- Performance Reporting - Produce and analyze a monthly report on helpdesk performance metrics.
- Team Coordination - Coordinate with other IT teams to ensure seamless support.
- Team Rota Management - Manage and maintain the support team rota to ensure that the IT Helpdesk is available between 7am and 6pm.
- Inventory Management - Responsible for the maintenance of our firm's hardware and software inventories.
- Backup Monitoring - Monitor the backup systems and, where necessary, escalate any issues with the Infrastructure team.
- Subject Matter Expert - Be actively involved in all relevant projects, providing regular reports regarding the project status, activities, and achievements to the IT Director.
- Process Improvement - Research and recommend changes to improve overall on-going performance of our IT systems and processes.
- Quality Standards - Contribute to the policing of IT quality standards and IT policies throughout the firm.
- Requirements
- Technical Knowledge - Knowledge/understanding of IT packages such as Microsoft Office, Microsoft Windows, etc.
- IT Systems Knowledge - Knowledge/understanding of IT and audio visual systems including, but not limited to, computers, laptops, servers, and mobile devices.
- Career Ambition - Must demonstrate a desire to pursue a career in IT.
- Soft Skills - Proactive, flexible, and resilient.
-
Service Desk Team Lead
3 weeks ago
Northampton, Northamptonshire, United Kingdom HVAC Total FM Recruitment Full time**Job Title:** Service Desk Team Lead**About the Role:We are seeking an experienced Service Desk Team Lead to join our team at HVAC Total FM Recruitment. As a key member of our operations team, you will be responsible for leading a team of service desk representatives and ensuring seamless communication and collaboration with our clients and internal...
-
Volunteer Services Team Lead
3 weeks ago
Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full timeWe are seeking an exceptional Volunteer Services Team Lead to join our team at Northampton General Hospital. The salary for this role is £32,000 - £40,000 per annum.About the JobThis is an exciting opportunity to lead a team of dedicated professionals who are passionate about making a difference in the lives of patients and staff. As a key member of our...
-
Disability Services Team Lead
3 weeks ago
Northampton, Northamptonshire, United Kingdom Northamptonshire Children's Trust Full timeAbout the Role: MASH Service LeadAs a MASH Service Lead at Northamptonshire Children's Trust, you will be responsible for leading a team of professionals who assess and manage safeguarding risks and needs of children and young people.Key Responsibilities:Manage and develop a high-performing team of professionals, responsible for assessing and managing...
-
Care Services Team Lead
1 day ago
Northampton, Northamptonshire, United Kingdom Opus People Solutions Ltd Full timeOpus People Solutions, a leading provider of innovative solutions for the care sector, has an exciting opportunity for a Team Manager to join their Children In Care Team. This role offers the chance to make a meaningful difference in the lives of vulnerable children and young people.The Children In Care service provides strategic oversight for all children...
-
Landscaping Team Lead
4 weeks ago
Northampton, Northamptonshire, United Kingdom Idverde RPO Full timeJob TitleLandscaping Team Lead - Customer ServiceAbout the RoleWe are seeking a highly skilled and experienced Landscaping Team Lead to join our customer-facing team in Northampton. As a key member of our team, you will be responsible for supervising a motivated team of landscapers on various soft and hard landscaping contracts within our construction...
-
Market Leading Sales Executive
4 weeks ago
Northampton, Northamptonshire, United Kingdom Team First Recruitment Full timeJob OverviewWe are seeking a highly motivated and experienced Sales Manager to lead our sales efforts in the East Midlands region. As a key member of our team, you will be responsible for driving business growth and delivering exceptional customer service.About the RoleThis is an excellent opportunity for a seasoned sales professional to join a...
-
Therapeutic Services Lead
2 days ago
Northampton, Northamptonshire, United Kingdom This is an IT support group Full timeSenior Systemic Family Therapist Job DescriptionWe are seeking an experienced Senior Systemic Family Therapist to join our team. In this role, you will have the opportunity to make a positive impact on the lives of children, young people, and their families.Your key responsibilities will include:Developing and implementing therapeutic plans or...
-
Experienced Mechanical Team Lead Wanted
4 weeks ago
Northampton, Northamptonshire, United Kingdom PRS Recruitment Services Full timeSenior Mechanical Operations Manager**Job Overview:** We are a fast-growing building services contractor with a need for a Senior Mechanical Operations Manager to join our team in Northampton.The successful candidate will be responsible for managing multiple projects, including the replacement of existing end-of-life AHUs & Toilet Extract systems on a major...
-
IT Team Lead
3 weeks ago
Northampton, Northamptonshire, United Kingdom IDEAL PERSONNEL Full timeAt Ideal Personnel, we are seeking a highly skilled and experienced IT Team Lead to join our team in Northampton.About the RoleThe successful candidate will be responsible for leading and overseeing our IT helpdesk team, ensuring efficient and effective technical support to our internal customers. This will include managing daily operations, troubleshooting...
-
Pharmacy Team Lead
4 weeks ago
Northampton, Northamptonshire, United Kingdom Tesco Full timeAbout the Pharmacy Manager RoleAt Tesco, we are committed to delivering exceptional healthcare services to our communities. As a Pharmacy Manager, you will have the opportunity to make a positive impact on people's lives by leading our pharmacy team and providing top-notch services to customers.As a Pharmacy Manager, you will be responsible for:Supplying...
-
Department Team Lead
4 weeks ago
Northampton, Northamptonshire, United Kingdom Halfords Full timeJob OverviewWe are seeking a skilled Department Team Lead to join our team at Halfords, the UK's leading retailer of motoring and cycling products and services. As a key member of our sales floor leadership team, you will be responsible for supervising and coaching others to deliver market-leading standards to our customers.
-
IT Project Lead
2 weeks ago
Northampton, Northamptonshire, United Kingdom Pathfinder - IT Recruitment Full timePathfinder - IT Recruitment is seeking an experienced IT Project Lead to spearhead key IT systems projects focused on existing site software upgrades and new site installations. Based in Northampton, the successful candidate will enjoy a competitive salary of £55,000 plus a £5k car allowance, 25 days holiday, private pension, and more.The ideal candidate...
-
Culinary Team Lead
4 weeks ago
Northampton, Northamptonshire, United Kingdom Active Care Group Full timeAbout Active Care GroupActive Care Group is a leading provider of neuro and mental healthcare services in the UK, with a commitment to delivering exceptional care and support to its clients. Our team is passionate about making a positive difference in people's lives, and we're seeking an experienced Culinary Team Lead to join our team at Christchurch View in...
-
Social Work Team Lead for Safeguarding Services
4 weeks ago
Northampton, Northamptonshire, United Kingdom Sanctuary Personnel Ltd Full timeWe are seeking a highly skilled and experienced Social Work Team Manager to lead our Safeguarding Team in Northampton. This is an exciting opportunity for a qualified professional to join a well-established Children's service and contribute to the delivery of high-quality services.Company Overview:Sanctuary Personnel, a dedicated recruitment agency with a...
-
Housekeeping Team Lead
1 day ago
Northampton, Northamptonshire, United Kingdom CV-Library Full timeAbout the RoleAs a key member of our care home team, you will play a vital role in creating a warm and welcoming environment for our residents. You will lead a team of housekeeping staff, ensuring that every room and living space is maintained to the highest standards.The ideal candidate will have experience in housekeeping, preferably in a care home or...
-
Technician Team Lead
3 weeks ago
Northampton, Northamptonshire, United Kingdom Auto Skills UK Full timeCompany OverviewAuto Skills UK is a leading provider of vehicle maintenance and repair services.Salary and BenefitsThe basic salary for this position is £31,000 per annum, plus a bonus. A full clean UK driving licence is also required.Job DescriptionThis exciting challenge requires a Senior Technician to support the company in driving business growth. Key...
-
Care Team Lead
2 days ago
Northampton, Northamptonshire, United Kingdom Barchester Healthcare Full timeAt Barchester Healthcare, we are seeking a compassionate and experienced Senior Carer to lead our care team. This is an exciting opportunity to make a real difference in the lives of our residents.About the RoleThe successful candidate will have a proven track record in residential care settings, with experience in leading teams and providing person-centred...
-
Conveyancing Team Lead
4 weeks ago
Northampton, Northamptonshire, United Kingdom Shoosmiths Full timeExpert Conveyancing Service DeliveryWe are seeking an experienced Conveyancing Manager to lead our Conveyancing Team within Shoosmiths. Our highly professional conveyancing service is designed to make the process of buying or selling property as efficient and stress-free for our clients.As a leading law firm, we maintain high standards corporate clients have...
-
Childcare Team Lead
2 weeks ago
Northampton, Northamptonshire, United Kingdom Elite Care Recruitment Full timeJob Title: Childcare Team LeadAbout the Role:We are seeking an experienced childcare professional to join our team as a Childcare Team Lead. This is a unique opportunity to work with children and young people, providing day-to-day care and support in a therapeutic environment.Responsibilities:Provide daily care and support to children and young people,...
-
Conveyancing Team Lead
2 weeks ago
Northampton, Northamptonshire, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full timeConveyancing Team Lead: A Key Role in Our BusinessEstimated Salary: £65,000 - £85,000 per annumAbout the Job:We are looking for a highly skilled Conveyancing Team Lead to join our team at Ideal Personnel & Recruitment Solutions Limited. The successful candidate will be responsible for managing a team of conveyancing support staff and overseeing the...