Retail Operations Manager

3 days ago


Devon, United Kingdom British Red Cross Full time
About The Role

We are seeking a dynamic and experienced Retail Operations Manager to join our friendly charity shop team in Exmouth. As an Assistant Shop Manager, you will play a key role in running a profitable and customer-focused shop that showcases the work of the British Red Cross.

Key Responsibilities
  • Collaborate with the shop manager to develop and implement effective retail strategies that drive sales and customer engagement.
  • Work closely with the shop team to provide excellent customer service, manage stock, and maintain a clean and welcoming store environment.
  • Oversee the induction, management, and development of a team of dedicated volunteers, ensuring they have the skills and support needed to succeed.
  • Monitor and analyze sales data, customer feedback, and other key performance indicators to inform business decisions and drive continuous improvement.
Requirements
  • Proven experience in a retail management role, with a strong track record of driving sales growth and improving customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, volunteers, and customers.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions.
  • Ability to work flexibly, including evenings and weekends, to meet the needs of the shop and its customers.
What We Offer
  • A competitive salary and benefits package, including a contributory pension scheme and generous holiday allowance.
  • Opportunities for career development and progression, with a range of training and development programs available.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Access to a range of employee benefits, including discounts on products and services, and a cycle-to-work scheme.


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