Multichannel Inquiry Manager
2 weeks ago
We are looking for a skilled Multichannel Inquiry Manager to oversee our digital inquiry service and drive improvements in user experience. This role offers an exciting opportunity to manage a talented team and lead the charge in digital transformation.
You will be responsible for developing and implementing digital solutions that enhance user satisfaction and streamline access to support services. You will also use data insights to identify areas for improvement and implement changes to boost efficiency.
Key Responsibilities:
- Lead & Inspire: Manage, train, and motivate a talented team to deliver top-notch digital support.
- Digital Innovation: Develop and implement digital solutions to enhance user experience.
- Drive Improvement with Data: Use data insights to identify areas for improvement and implement changes.
- Project & Content Management: Keep projects on track and create engaging content to enhance user engagement.
- Flexible Support: Work within a flexible schedule to ensure consistent support for our users.
What We Offer:
- Competitive Salary: £36,895 per annum.
- Benefits Package: Includes gym discounts, a strong pension plan, health and dental plans.
- Professional Development Opportunities: Access to extensive training and career growth resources.
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