Senior Multichannel Operations Manager

3 weeks ago


London, Greater London, United Kingdom Dice Full time
About the Role

We are seeking a seasoned Senior Multichannel Operations Manager to join our team at Dice. As a key member of our operations department, you will be responsible for managing resources and technology across multiple channels to achieve performance and budgetary objectives.

Responsibilities
  • Collaborate with internal Workforce Management teams to identify alternative solutions and communicate requirements, deliverables, costs, and criticalities.
  • Develop proposals, presentations, and cost-benefit analyses to inform recommendations.
  • Promote service delivery excellence by partnering with strategic partners to leverage technology and resources.
  • Contribute to account assessments and strategy development.
  • Identify operational efficiency opportunities, implement solutions, and measure success to meet service level goals.
  • Provide input on staffing requirements for budget planning purposes.
About You

To succeed in this role, you will need:

  • Experience in forecasting and trend analysis for multichannel environments.
  • Demonstrated competency in Workforce Management, ACD, and Contact Center Technologies.
  • Proven experience in Workforce Management.
  • Strong proficiency in MS Excel and Access.
  • Able to perform effectively in high-stress situations.
About Us

Dice is a market leader in travel management, dedicated to helping individuals and organizations travel efficiently and effectively. We offer a range of benefits, including flexible working hours, remote work opportunities, generous vacation time, and a competitive compensation package that prioritizes mental, physical, and financial wellbeing.

As a company, we value diversity and promote an inclusive work environment. Our Work From Anywhere program allows employees to work remotely in another country for up to 60 days per year, fostering a culture of flexibility and work-life balance.

The estimated salary for this position is $80,000 - $110,000 annually, depending on location and experience.



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