Service Excellence Associate
2 days ago
We are looking for a Service Excellence Associate to join our Customer Service Team in Wigan. This role involves providing top-notch customer service, resolving customer complaints, and escalating complex issues to the 2nd Line Support team.
Main Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally.
- Work collaboratively with internal teams to achieve business objectives.
- Conduct thorough investigations to identify root causes of customer complaints.
- Develop and maintain accurate knowledge base content to support customer self-service.
- Meet individual and team performance targets, including Net Promoter Scores and quality metrics.
Qualifications: GCSEs in Maths and English (Grade C or above); AAT Level 2 is a plus. Experience: Customer-facing telephone support (1+ years preferred) and familiarity with software support or relevant industries (HR/Payroll/Accountancy). Salary: £27,000 - £32,000 per annum.
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Partnership Services Associate
16 hours ago
Greater Manchester, United Kingdom BDO UK LLP Full timeWe are looking for a Partnership Services Associate to join our team at BDO UK LLP. As a Partnership Services Associate, you will provide administrative support to Partners across our Audit and Tax teams.Responsibilities:Manage documentation creation and maintenance, ensuring compliance with BDO brand guidelines.Support client Risk Management by updating and...
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Service Excellence Associate
2 days ago
Manchester, United Kingdom Bruin Full timeAbout the RoleThis Customer Service Representative position offers an excellent opportunity to develop your skills and career in a dynamic investment management firm based in Manchester.As a key member of the team, you will be responsible for handling client requests, resolving issues, and ensuring timely communication.Responsibilities:Manage and prioritize...
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Operational Excellence Associate
6 days ago
Manchester, United Kingdom Hologic Europe Careers Full timeAbout Us:Hologic Europe Careers is a business that enables healthier lives, everywhere, every day. Our manufacturing and operations teams sit at the core of what we do, combining production, supply chain, and operations to drive us to be the best. We are currently seeking a skilled Flow Wrapper Manufacturing Associate to join our team. As a key member, you...
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Service Excellence Associate
4 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full timeThe ideal candidate will have excellent communication skills, a strong analytical mind, and a passion for delivering exceptional customer experiences. If you are a motivated individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. Our team is dedicated to making a difference, and we're looking for...
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Operational Excellence Associate
4 days ago
Manchester, United Kingdom Hologic Europe Careers Full timeJob DescriptionWe're seeking an experienced Operational Excellence Associate to join our manufacturing and operations teams. In this role, you will contribute to our lean transformation efforts by identifying areas for improvement and implementing process changes that drive efficiency and effectiveness.Your responsibilities will include taking ownership of...
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Service Excellence Director
6 days ago
Greater Manchester, United Kingdom Austin Fraser Full timeRole OverviewWe are seeking an experienced leader to join our team as the Head of Service Support, responsible for delivering exceptional service experiences to our customers. The successful candidate will drive the success of our Travel Counsellors, manage outsourced providers, and lead the delivery of best-in-class services.About the RoleLead the...
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Operational Excellence Associate
6 days ago
Manchester, United Kingdom ZipRecruiter Full timeIf you're a detail-oriented individual with a passion for data analysis, we'd love to hear from you. As a Revenue Operations Associate at ZipRecruiter, you'll play a critical role in supporting our business growth by ensuring the accuracy and integrity of our Salesforce data, building insightful dashboards to drive revenue growth, and collaborating with...
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Service Excellence Coordinator
4 weeks ago
Greater Manchester, United Kingdom Salvis Full timeJob Title: Service Excellence CoordinatorEstimated Salary: $50,000 - $60,000 per yearIn this role, you will be responsible for coordinating front-of-house operations and ensuring that every guest receives a world-class experience.Key Responsibilities:Coordinate front-of-house operations to ensure seamless guest experiencesWork closely with front-of-house...
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Customer Service Associate
2 weeks ago
Manchester, United Kingdom City & County Credit Union Full time**Job Description:** Customer Service AssociateAt City & County Credit Union, we are committed to delivering exceptional customer service to our members. We are seeking a Customer Service Associate to join our team and help us achieve this goal.As a Customer Service Associate, you will be responsible for handling customer inquiries, resolving issues, and...
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Service Excellence Manager
4 weeks ago
Greater Manchester, United Kingdom Talentbank Technology Partners Full timeWe are looking for a highly skilled IT Service Delivery Manager to join our team at Talentbank Technology Partners. As a key member of our service delivery team, you will be responsible for ensuring that all services are delivered to the highest standard, managing client relationships, and identifying opportunities for efficiency and cost...
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Client Services Associate
6 days ago
Manchester, United Kingdom DataXoom Full timeDataXoom is a fast-growing company looking for a skilled Client Services Associate to join our team. As a Client Services Associate, you will be responsible for delivering excellent customer support and managing help center requests.This is an hourly position with a starting wage between $18 - $20/hour, commensurate with experience. We are eager to attract...
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Associate Director, Client Services
6 months ago
Greater Manchester, United Kingdom Cambridge Credentials Full timeOur client's Transaction Services practice comprises approximately 500 people across the UK and is at the heart of the Firm's agenda to increase its penetration of boardrooms and work with clients across the economic and transaction cycle. This team works closely with colleagues across Deal Advisory as well as Tax, Audit and other Advisory teams; They are...
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Associate Director, Client Services
6 months ago
Greater Manchester, United Kingdom Cambridge Credentials Full timeOur client's Transaction Services practice comprises approximately 500 people across the UK and is at the heart of the Firm's agenda to increase its penetration of boardrooms and work with clients across the economic and transaction cycle. This team works closely with colleagues across Deal Advisory as well as Tax, Audit and other Advisory teams; They are...
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Customer Services Associate
6 days ago
Greater Manchester, United Kingdom IRIS Software Group Full time💼 1st Line Customer Service Associate📍 Location: Wigan - Hybrid👩💻 Reporting to: Customer Service Team Leader🙅♂️ Direct Reports: None🎯 What You’ll DoJoin our dynamic team as a 1st Line Customer Service Analyst, where you’ll be the first point of contact for our customers, helping resolve general queries and performing initial...
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Customer Services Associate
6 days ago
Greater Manchester, United Kingdom IRIS Software Group Full time💼 1st Line Customer Service Associate📍 Location: Wigan - Hybrid👩💻 Reporting to: Customer Service Team Leader🙅♂️ Direct Reports: None🎯 What You’ll DoJoin our dynamic team as a 1st Line Customer Service Analyst, where you’ll be the first point of contact for our customers, helping resolve general queries and performing initial...
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Customer Service Associate
4 weeks ago
Manchester, United Kingdom NEXT Full timeAs a Customer Service Associate at NEXT, you will play a vital role in delivering exceptional service to our customers during the busy Christmas season. This is a temporary, flexible opportunity primarily based on the sales floor, where you will be responsible for providing fast and friendly service to our customers.We are looking for someone who is...
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Head of Business Excellence and Learning
1 month ago
Manchester, United Kingdom Carlisle Support Service Full timeAbout the RoleCareer Opportunities are available at Carlisle Support Service for a Head of Business Excellence and Learning. This position offers an excellent chance to work with one of the UK's leading support services providers, delivering events, security cleaning, and retail facilities support services to renowned sites and critical infrastructure.The...
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Director of Design Excellence
1 week ago
Greater Manchester, United Kingdom Konker Full timeAbout the RoleThis is a pivotal opportunity for a skilled Architect to take on a leadership role and make a real impact in our rapidly expanding consultancy. As an Associate Director, you will be responsible for driving success, leading teams, and shaping the future of our business.What You'll Do:Take the lead on large-scale public sector projects,...
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Environmental Services Coordinator
6 days ago
Manchester, United Kingdom GENEX Global Environmental Excellence Full timeAs a Water Management Specialist at GENEX Global Environmental Excellence, you will play a crucial role in ensuring the safety and efficiency of various facilities.The successful candidate will be responsible for overseeing the effective management and implementation of water management services, ensuring compliance with relevant guidelines and...
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Senior Associate
1 month ago
Manchester, United Kingdom OakNorth Analytical Intelligence Full timeOakNorth Analytical Intelligence is a leading bank that has lent over £10 billion to ambitious entrepreneurs across the UK. Our Client Onboarding team is integral to our growth, and we are seeking a highly skilled Senior Associate to join our ranks.This is an excellent opportunity for an experienced professional to take their career to new heights. As a...