Customer Service Representative

4 days ago


Dungannon Co Tyrone, United Kingdom Brook Street UK Full time

Job Overview:

BROOK STREET (UK) LIMITED is a leading recruitment agency partnering with clients to fill various positions, including the Customer Service Administrator role.

This position offers an excellent opportunity to join a well-established business with a bright future ahead. As a Customer Service Administrator, you will be responsible for providing exceptional customer service and ensuring seamless interactions between customers and the company.

Key Responsibilities:

  • Act as the primary point of contact for customers, greeting them warmly and efficiently resolving their queries
  • Manage service schedules, generate reminders, and maintain accurate records
  • Develop and implement effective vehicle and customer database management systems
  • Coordinate appointments and communicate with customers regarding workshop job cards and progress updates
  • Process invoices, make sales calls, and build strong relationships with key customers
  • Liaise with the Workshop Foreman to ensure efficient job planning and profitability
  • Contact customers to inform them of additional work required and provide accurate quotations
  • Communicate with customers upon job completion, explaining the work carried out and arranging vehicle collection/delivery
  • Perform general administration tasks, including report generation, document scanning, and record archiving

Requirements:

  • GCSE standard education or equivalent, including Maths and English
  • Strong administration skills and excellent organisational abilities
  • Effective communication skills, both verbal and written, for internal and external interactions
  • Ability to prioritise workload efficiently and manage pressure effectively
  • Confident communication style and polite telephone manner
  • Excellent computer proficiency and ability to work independently or as part of a team
  • Fully qualified driver with a clean driving licence

Compensation: The salary for this position is £25,000 - £30,000 per annum, depending on experience. Core working hours are Monday to Friday, 8:30am - 5:00pm, with flexibility to work on Saturday mornings as needed.



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