Contact Center Operations Manager

3 days ago


Brentwood, Essex, United Kingdom Office Angels Full time

Office Angels is seeking a seasoned Contact Center Operations Manager to lead their customer support team in Brentwood, Essex. This role offers an exciting opportunity for a motivated and strategic leader to drive business growth and improve customer satisfaction.

About the Role

You will be responsible for managing the day-to-day operations of the customer support team, including supervising staff, developing policies, and implementing process improvements. You will work closely with internal teams to ensure seamless issue resolution and a positive customer experience.

Key Responsibilities:
  • Lead and manage the customer support team, setting clear goals and objectives.
  • Develop and implement policies and procedures to improve customer satisfaction and team performance.
  • Conduct regular performance reviews and provide coaching and feedback to team members.
  • Liaise with internal teams to ensure effective issue resolution and communication.
Requirements

To succeed in this role, you will need:

  • Previous experience in a leadership or management role, ideally within a customer-facing or call center environment.
  • Excellent leadership and interpersonal skills.
  • Ability to drive business growth and improve customer satisfaction.

We offer a competitive salary of £30,000 per annum, a dynamic work environment, and opportunities for professional growth. Apply now if you are a seasoned leader looking to drive business success and improve customer experiences.


  • Operations Manager

    1 month ago


    Brentwood, Essex, United Kingdom CV Library Full time

    As a seasoned expert in workforce solutions, you will play a pivotal role in shaping the future of healthcare delivery. We're seeking an Operations Manager to bridge the gap between IT and business using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to internal and external stakeholders.The...


  • Brentwood, Essex, United Kingdom Spire Healthcare Full time

    Spire Healthcare’s East London and Essex hub have an exciting opportunity for a Contact Centre Training Lead to join the team based at Juniper House Brentwood, to support the success of the Patient Support Centre operation, through provision of high-quality training and development plans for our colleagues (new and established) to allow operational teams...


  • Brentwood, Essex, United Kingdom Lakeside Karting Full time

    Karting Operations DirectorAs a senior professional, you will be responsible for leading the operational side of the UK's largest rental kart junior championship. Your primary goal will be to ensure the smooth running of daily operations, maintaining exceptional customer experiences and supporting your team in achieving high standards in line with our...


  • Brentwood, Essex, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Join Our Team as Facilities Operations ManagerBeeBee Professionals is seeking an experienced Facilities Operations Manager to oversee the maintenance and upkeep of our manufacturing facilities. This key role will be responsible for ensuring the efficient operation of our equipment and infrastructure.Key Responsibilities:- Develop and implement maintenance...


  • Brentwood, Essex, United Kingdom Greene King Full time

    About Greene KingGreene King is a leading UK-based pub company that operates over 500 pubs across the country.Pub Operations Manager Job DescriptionWe are seeking an experienced Pub Operations Manager to join our team at one of our busy pubs. As Pub Operations Manager, you will be responsible for ensuring the smooth running of the pub, from managing staff to...


  • Brentwood, Essex, United Kingdom beBee Professionals Full time £35,000 - £55,000

    beBee Professionals is looking for a Site Operations Manager to lead our construction projects in the UK. The successful candidate will have experience in managing site operations, ensuring all work is carried out safely and efficiently.Key Responsibilities:Manage site operations, including subcontractors and site staff.Liaise with project stakeholders,...


  • Brentwood, Essex, United Kingdom Compass Group UK Full time

    Job Title: Culinary Operations ManagerWe are seeking an experienced Culinary Operations Manager to lead our team in delivering exceptional food experiences at Larchwood Primary School.This role offers a fantastic opportunity for a motivated individual to join our team and contribute to the success of our catering services. Key responsibilities...


  • Brentwood, Essex, United Kingdom Compass Group UK Full time

    We are seeking a skilled Catering Manager to lead our culinary and service teams in delivering exceptional food experiences. As part of Compass Group UK&I, you will be responsible for overseeing the efficiency of all in-unit catering operations, managing inventories, monitoring budgets, and implementing action plans.Key ResponsibilitiesPreparing delicious...


  • Brentwood, Essex, United Kingdom Compass Group UK Full time £25,000

    Job Title: Culinary Operations ManagerAbout Us: At Pabulum, we take pride in providing exceptional food experiences to our customers. Our team of passionate and hardworking professionals is dedicated to creating an outstanding experience for our school.Salary Estimate: £40,000 - £55,000 per annumJob Description:We are seeking a talented Culinary Operations...


  • Brentwood, Essex, United Kingdom beBee Professionals Full time £25,000 - £40,000

    Kitchen Operations Manager Needed for beBee ProfessionalsWe are seeking a highly organized and experienced Kitchen Operations Manager to join our team in Brentwood, United Kingdom. As a key member of our kitchen, you will be responsible for managing the day-to-day operations of the kitchen, including menu planning, inventory management, and staff...


  • Brentwood, Essex, United Kingdom Tesco Partners Full time

    Job Description:Tesco Partners seeks a skilled Shift Leader to oversee store operations, supporting colleagues and delivering exceptional customer service. As a key member of the team, you will take ownership of running duty shifts, coordinate the team, and make decisions to improve store performance. Key Responsibilities:Maintain a great understanding of...


  • Brentwood, Essex, United Kingdom Vistry Group Careers Full time

    The Vistry Group Careers is seeking a Senior Operations Manager to join our Special Projects division. As a key member of our team, you will be responsible for managing remediation works on legacy projects across the Group based in Brentwood offices.Competitive Salary and PackageWe offer a competitive basic salary of £90,000 - £120,000 per annum, along...


  • Brentwood, Essex, United Kingdom Hilton Community Services Ltd Full time

    Job TitleTeam Leader Supported LivingAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Supported Living team. In this role, you will be responsible for delivering high-quality services to tenants while managing all activities, resources, people, and information associated with this area of the business.The key objective...


  • Brentwood, Essex, United Kingdom Nuffield Health Full time

    Nursing Leadership OpportunityEstimated salary £40,000 - £60,000 per year.We are seeking a skilled Nurse to lead our team at Nuffield Health Brentwood Hospital. As the UK's largest Healthcare Charity, we're committed to delivering exceptional patient care and experience.The successful candidate will have:Post-registration experience in patient care,...


  • Brentwood, Essex, United Kingdom Vistry Group Full time

    Job DescriptionAs our Development Manager, you will play a key role in ensuring the smooth operation of our development projects. This will involve working closely with various stakeholders, including colleagues, contractors, and suppliers, to coordinate the delivery of projects on time, within budget, and to the required quality standards.


  • Brentwood, Essex, United Kingdom RCH Care Homes Full time

    RCH Care Homes is a welcoming and beautifully decorated home that specializes in nursing, residential, and dementia care for older people. We are currently seeking an experienced Residential Unit Manager to take the lead on our dementia units.Job DescriptionAs a Residential Unit Manager, you will be responsible for:Coordinating the resident assessment...


  • Brentwood, Essex, United Kingdom Austin Fraser Full time

    About the RoleThis is an exciting opportunity to join Austin Fraser as a Financial and Operational Excellence Manager. The successful candidate will provide comprehensive business and financial support in liaison with Trustees, the CEO, and contracted business support services.Responsibilities:Proven experience in strategic financial and operational...

  • Real Estate Manager

    4 weeks ago


    Brentwood, Essex, United Kingdom Vistry Group Full time

    About the CompanyVistry Group is a leading property developer and construction company, operating across the UK. Our Brentwood office in Essex is at the heart of our operations, and we are looking for a talented individual to join our team as a Senior Land Manager.The Ideal CandidateYou will have a strong background in land management, with experience in...


  • Brentwood, Essex, United Kingdom Vistry Group Careers Full time

    Job Description:Vistry Group Careers is currently looking for a dedicated Technical Operations Manager to join our Special Projects division at the Brentwood office. In this role, you will be responsible for providing technical and administrative support to the technical management team in the planning, coordination, and design functions on each allocated...


  • Brentwood, Essex, United Kingdom Compass Group UK & Ireland Full time

    Are you passionate about delivering exceptional food and customer service?We are seeking an experienced Catering Manager to oversee all catering and service operations for CH&CO on a full-time basis. As a Catering Manager, you will be responsible for ensuring our kitchens and service counters run smoothly and helping to deliver truly incredible food...