CRM Business Intelligence Analyst
3 weeks ago
Position Summary
About the Role
We are seeking a highly skilled CRM Analyst to join our team at SAMSUNG. As a CRM Analyst, you will play a crucial role in analyzing customer data and interactions to drive actionable insights that enhance our customer relationships and maximize business value.
Your Key Responsibilities
- Reseller Behavior Analysis: Analyze reseller behavior and preferences by examining demographics, purchasing trends, product usage data, spending habits, loyalty metrics, and other relevant factors.
- Portal Management Assistance: Assist the CRM Operations Manager in maintaining the portal by uploading content and providing close support to the European subsidiary to ensure portal activity.
- Partner Portal Optimization: Enhance the partner portal by evaluating user interactions and generating regular reports for team review, facilitating collaborative efforts to enhance portal functionality and user experience.
Requirements
- Good understanding of CRM systems and management skills, preferably Salesforce
- Strong analytical skills
- Strong database management skills
- Familiarity with Microsoft Office including Access and Excel
- Ability to problem solve and ownership of a project
- Ability to work well in groups
- Ability to multitask
What We Offer
- Hybrid working (3 days office & 2 days at home)
- Bonus Scheme
- Pension contribution
- 3 x volunteering days each year
- Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday
- Access to staff sales discounts on a wide range of Samsung products
- Access to discount shopping portal
Our Commitment to Diversity and Inclusion
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
Accommodation for Individuals with Disabilities
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About SAMSUNG
We create the future by fostering a diverse culture to drive sustainable growth.
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