Head of Cybersecurity Operations

4 days ago

London, Greater London, United Kingdom Fruition IT Full time
About the Role

Fruition IT is seeking an experienced Head of Cybersecurity Operations to lead our Security Operations Center (SOC) team. As a key member of our organization, you will be responsible for delivering robust and innovative security solutions to our customers.

Key Responsibilities
  • Incident Management: Supervise the handling of incidents, changes, and problems within the SOC team, ensuring timely and effective resolution.
  • SLA Compliance: Monitor and ensure that all service level agreements (SLAs) are consistently met.
  • Resource Allocation: Strategically allocate resources to optimize team efficiency and coverage.
  • Escalation Management: Prioritize and manage escalated issues, ensuring timely and effective resolution.
  • Team Support: Provide direct, hands-on assistance to the SOC team when needed.
  • Documentation: Create and update documentation, including processes, procedures, and runbooks, to ensure clarity and consistency.
  • Performance Management: Establish team goals and regularly assess individual and team performance through reviews.
  • Mentoring and Cross-Training: Collaborate with other SOC teams to promote mentoring and cross-training opportunities.
  • Customer Onboarding/Offboarding: Oversee the onboarding and offboarding of customers for various security services provided by the SOC.
Requirements
  • Proven Expertise: Extensive experience in managing processes related to incident response, change management, and problem resolution.
  • SIEM, IPS, and SOAR Tools: Strong background in using security tools such as SIEM (e.g., Splunk, Sentinel), IPS, and SOAR; hands-on experience is a plus.
  • SOC Team Leadership: Demonstrated success in managing and leading a SOC team.
  • Cybersecurity Incident Management: Skilled in investigating and managing major and complex cybersecurity incidents from start to finish.
  • Industry Standards: Well-versed in industry-standard frameworks like MITRE ATT&CK, ISO 27000, and ISO 27001.
  • Security Technologies: Strong working knowledge of a wide range of security technologies, including but not limited to SIEM, EDR/EPP, antivirus, IDS, IPS, Active Directory, DNS, and SOAR tools.
What We Offer

Fruition IT offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced cybersecurity professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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