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Group Sales and Events Coordinator

2 months ago

London, Greater London, United Kingdom Montcalm Collection Full time
Job Description

Job Title: Events and Group Sales Manager

Company: Montcalm Collection

Job Type: Full-time

Location: [Location]

Job Description:

Key Responsibilities:
  • Convert business opportunities into confirmed sales by providing exceptional customer service and developing strong relationships with clients.
  • Manage and develop the Groups and Events team to achieve successful customer partnerships and drive revenue growth.
  • Coordinate with Revenue Managers and Business Development Managers to ensure effective yield management practices and maximize revenue per available meeting room and bedroom.
  • Handle customer enquiries with a professional telephone manner and respond to enquiries within 24 hours.
  • Develop and expand current existing accounts, focusing on achieving repeat business and upselling opportunities.
  • Ensure accurate and up-to-date customer records in Opera S&C and sales databases.
  • Contribute to the development and fine-tuning of systems in place within the office and department.
  • Maintain a close liaison with the Business Development Manager, Revenue Managers, and Events and Operations Teams to ensure clear and effective communication regarding customer accounts and bookings.
  • Review payments pre, during, and post-event with clients, ensuring backup is accurate and standards are being followed.
  • Be available to carry out meet and greets with clients and conduct constructive handovers between clients and the Operations Team.
  • Provide detailed monthly reports on Groups and Events sales leads generated from business development research.
  • Oversee the production of Function Sheets on a weekly basis and send to relevant staff members.
  • Supervise operations and logistics of Groups and Events and communicate accordingly with heads of departments.
  • Consistently review own level of skill and actively identify further personal development requirements.
  • Work and cooperate with others, taking part in departmental meetings, team briefings, and project work.
Requirements:
  • At least 4 years of experience in hotel-based similar roles such as Events, Group, and Guest facing Services.
  • Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work flexible hours and days depending on operational requirements.
Benefits:
  • Competitive salary.
  • Meals while on duty.
  • Benefits platform with various discounts.
  • Wellbeing support, workshops, and advice.
  • 28 days of holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro-Rated).
  • Cash-back health benefits, including optical, dental, chiropractor, and physio services.
  • Discounted gym membership.
  • Access to Wellbeing platform and sessions, including EAP.
  • Awards and Recognition Programme.
  • Annual parties.
  • Opportunities to get involved in charitable and community activities.