Technical Support Specialist

4 weeks ago


Swindon, Swindon, United Kingdom Michael Page Full time

**About the Opportunity**

An exciting role has become available for a skilled 2nd/3rd line IT Engineer in Swindon. The successful candidate will have a strong technical background and a passion for delivering exceptional service and innovative solutions.

**The Role**

You will be responsible for troubleshooting and supporting BAU mainly; Server Management and EUC in a modern workplace environment using Intune, Azure, 365 and much more.

**Key Responsibilities**

  • Provide second/third-line technical support, resolving complex issues and escalating when necessary.
  • Ensure proper documentation of incidents and service requests.
  • Maintain and troubleshoot hardware and software systems.
  • Ensure the optimal performance of all IT systems and infrastructure.

**Requirements**

  • Strong knowledge and experience of hardware, software, and network troubleshooting.
  • Excellent problem-solving skills and a strong attention to detail.
  • Proven ability to work independently and as part of a team.
  • Strong communication skills, both written and verbal.
  • Knowledge of ITIL processes and methodologies.

**Benefits**

  • A competitive salary up to £37,000 per annum.
  • A generous holiday allowance and comprehensive benefits package.
  • The opportunity to work with a diverse and talented team in the business services industry.
  • Opportunities for professional development and growth within the company.

**Location**

This is a full-time position based in Central Swindon, with working hours split between 7am - 3:30pm / 8:30am - 5pm / 9:30am - 6pm.



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