Technical Support Specialist
4 weeks ago
**About the Opportunity**
An exciting role has become available for a skilled 2nd/3rd line IT Engineer in Swindon. The successful candidate will have a strong technical background and a passion for delivering exceptional service and innovative solutions.
**The Role**
You will be responsible for troubleshooting and supporting BAU mainly; Server Management and EUC in a modern workplace environment using Intune, Azure, 365 and much more.
**Key Responsibilities**
- Provide second/third-line technical support, resolving complex issues and escalating when necessary.
- Ensure proper documentation of incidents and service requests.
- Maintain and troubleshoot hardware and software systems.
- Ensure the optimal performance of all IT systems and infrastructure.
**Requirements**
- Strong knowledge and experience of hardware, software, and network troubleshooting.
- Excellent problem-solving skills and a strong attention to detail.
- Proven ability to work independently and as part of a team.
- Strong communication skills, both written and verbal.
- Knowledge of ITIL processes and methodologies.
**Benefits**
- A competitive salary up to £37,000 per annum.
- A generous holiday allowance and comprehensive benefits package.
- The opportunity to work with a diverse and talented team in the business services industry.
- Opportunities for professional development and growth within the company.
**Location**
This is a full-time position based in Central Swindon, with working hours split between 7am - 3:30pm / 8:30am - 5pm / 9:30am - 6pm.
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