Retail Branch Manager Opportunity

4 days ago


Llandrindod Wells, Powys, United Kingdom Toolstation Limited Full time

**About Us:**

We are Toolstation Limited, one of Britain's fastest-growing multi-channel retailers of tools, accessories, and building supplies. Our goal is to deliver an exceptional customer experience while providing our customers with the best possible products and services.

**Job Description:**

We are currently seeking a skilled Customer Service Team Lead to join our team in Llandrindod Wells. As a key member of our team, you will be responsible for leading by example, servicing customers, maintaining branch standards, and coaching and developing team members.

**Responsibilities:**

  1. Providing Excellent Customer Service: Ensure that every customer interaction is positive and memorable.
  2. Leading the Team: Demonstrate a passion for delivering outstanding customer experiences and inspire your team to do the same.
  3. Maintaining Branch Standards: Oversee the daily operations of the branch, including managing stock levels, processing deliveries, and maintaining a clean and organized store environment.
  4. Coaching and Developing Team Members: Identify areas for improvement and provide constructive feedback to help team members grow in their roles.

**Requirements:**

  • A minimum of 2 years' experience in a retail leadership role
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and decision-making skills

**What We Offer:**

  • A competitive salary of £45,000 per annum (estimated based on location and industry standards)
  • Ongoing training and development opportunities
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • The opportunity to work with a dynamic and growing company that values its employees

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