Operations Manager
3 weeks ago
Full Time, Permanent x2 Positions.
Working a 2,2,3 shift pattern:
Week 1: Working Monday, Tuesday, Friday, Saturday, Sunday
Working weekends and bank holidays.
We are seeking highly skilled individuals to join our Operations Centre team, delivering critical services 24/7 365. The services include Emergency Telecare response call handling, supporting the most vulnerable; Out of hour's emergency call handling for the City, Lone Worker alarms, Security Alarms, and Community Safety (CCTV).This is a multifunctional role that builds supportive customer relationships, adds value to its services through effective communication and liaison with customers, clients, directorates, and external organisations.
You will be responding to Telecare emergency calls from a range of service users, providing reassurance and arranging the appropriate response for the most vulnerable.
You will also be operating our Telecare and security alarm platforms, our surveillance camera systems; along with telephony, intercom and radio, car park systems, and concierge services.
Please note that this post is subject to Police vetting (NPPV 2) and an Enhanced DBS Check.
We offer an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance.
We are a Disability Confident employer which means we value recruiting and retaining disabled people.
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