Cutter's Wharf Duty Head
3 days ago
**Job Title:** Cutter's Wharf Duty Head
We are seeking an accomplished Duty Head to lead our team at Cutter's Wharf. As a key member of our senior management team, you will be responsible for driving business growth, delivering exceptional customer experiences, and developing your team members.
**Salary:** £44,000 - £49,000 per annum, depending on experience.
About the Role:
The successful candidate will have a minimum of 2 years' experience at a management level within a similar environment. They will possess excellent leadership skills, a proven track record of driving sales growth, and strong communication abilities.
Key Responsibilities:
- To ensure a high level of customer service at your premises at all times, ensuring that the customer always comes first and that there is management presence on the floor during peak trading hours.
- To encourage the team to upsell by identifying selling opportunities and handling customer's needs individually.
- To ensure that basic service duties are in compliance with Company standards.
- Stock Control To maintain strict control over all stock in line with established Company procedures including handling, portioning, wastage and administration.
- To ensure that deliveries are received in good condition and checked and any discrepancies followed through as appropriate.
Requirements:
- A good standard of secondary education is essential, with Maths and English GCSE or equivalent, Grade C or above.
- NVQ Level 3 in Hospitality Supervision or equivalent is preferred.
- A Basic Food Hygiene Certificate is essential.
- A Level 1 Wine Certificate is preferred.
- Minimum 2 years' experience at a management level within a similar environment.
- Knowledge of Microsoft Word & Excel is preferred.
- Knowledge of Micros or equivalent touch screen system is preferred.
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