Income Officer

4 weeks ago


Bournemouth, Bournemouth, United Kingdom SNG Formerly Sovereign Housing Association Full time
Income Officer Job Description

We are seeking a highly skilled and experienced Income Officer to join our Customer Accounts team in Christchurch, covering the Christchurch and Southampton areas. As an Income Officer, you will play a crucial role in delivering a comprehensive rent and service charge collection service across the region.

Key Responsibilities:
  • Deliver a high-quality rent and service charge collection service to customers across the region.
  • Monitor customer accounts for all tenures, ensuring accurate and timely payments.
  • Manage end-to-end processes, including negotiating payment arrangements and preparing applications for court.
  • Engage with external agencies, including local authorities, as required.
  • Manage evictions and other related processes.
Requirements:
  • Proven experience in income management or debt recovery/collection.
  • Knowledge and experience of either social housing, home ownership, or the private rented sector.
  • Excellent customer service skills and a working knowledge of welfare benefits.
  • A self-starter with a proactive approach and the ability to work without close supervision.
  • Effective decision-making skills, a diplomatic and confidential approach, and the ability to prioritize a busy workload.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and growth within a successful and diverse organization.
  • A supportive and collaborative working environment.
  • A range of benefits, including a flexible benefit pot, flexible working, and a generous pension scheme.

About Us

SNG Formerly Sovereign Housing Association provides 84,000 homes across the south and south west of England and the Isle of Wight. We are driven by our social purpose and are committed to creating great places to live in partnership with our residents.


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